概要

To seek employment for suitable position in an organization where mutual respect and recognition are based on professionalism. An environment where my skills can be properly utilized and optimized.

工作经历

公司标识
Customer Service Manager
HABIB METROPOLITAN BANK LTD
Feb 2020 - 代表 | Kohistan, Pakistan

Job Summary:

 Adherence to the signing/passing schedule.                                                                                
Ensure Compliance of Internal, external audit, and SBP Exceptions.                                          
Rechecking of Daily vouchers for different exceptions after the initial ticking of supplementary sheets by Cash Manager             
Approval/Supervision of EDD/ODD/KYC.                                                                              
Maintenance of Administrative and Financial discipline.                                                   
Custodian of Cash Key-B (back up BM) and combination lock of ATM (Backup Cash Manager).                                       
Monitoring of Suspense, Sundry ledgers, and management of GLs in line with PR’s.
Management/Recording of Asset Inventory (F&F, stationery etc.).                                          
Service Management- Disposal of Customer complaints, ensure that Key service targets are met.
Implementation of services standard e.g. attends the phone within 3 rings and handing over checkbook in envelop et
Approval of Activation of Dormant/Unclaimed A/Cs.                                                        
Maintenance of Branch Document/Key/Test Key Registers.                                            
Monitoring of Accrual/payment of profit/ M-up and deduction of WHT.                               
Arranging Approval of Cancellation and issuance of duplicate instruments.               
Approval to pay ATM Claims and payments from deceased A/Cs.                                                                                
People Management- Coaching, training of ops staff. Foster teamwork between sales and operation.
Risk Management- Ensure efficiency and correctness to obviate the chances of fraud.      
Indirectly responsible for the effective performance of jobs pertaining to branch staff.                       
Ensure proper maintenance of the inward/outward mail process.
Ensure Branch Security arrangement e.g. smoke detector, metal detector working, fire extinguisher, security /Burglar alarm, sos connection etc…
Implementation of staff dress code.
Nonsharing of IDs by the staff members and non-authentication of the transaction by calling the transaction numbers.
Checking of HO Reconciliation statement.
Maintenance of root password.
Maintenance of Heavy Transaction report
Maintenance of up-to-date record of dispatched/re-dispatched HY-SOA.
Zakat deductions, CZ- 50 maintenance and register maintenance etc.

公司标识
Manager Operations
BankIslami Pakistan Limited
Apr 2018 - Feb 2020 | Abbottabad, Pakistan

Approve and sign all the negotiable instruments and daily vouchers.
· Scrutinize new account opening forms and sign in adherence to internal and regulatory procedures.· Ensure strict compliance of laid down procedures SOP’S, Operation manual, AML & KYC Policy.
· Ensure proper handling and payment of home remittance transactions.
· Ensure prescribed service delivery standards in the branch.
· Help marketing units meet their business targets by providing proactive operational support.
· Reduce redundancies in process, improve turnaround time and provide quality service to customers.· Ensure timely preparation and submission of all operational reports and other statements/ returns.· Monitoring of ATM Machine, Reconciliation of ATM Cash & implement ATM related SOP & guidelines, SBP directives & etc.
· Custody of physical cheque books, maintain its periodical balancing and ensure proper delivery to customers.
· Assume responsibilities of cashier as and when required.
· Monitor income/ expense variances.
· Ensure minimum audit exceptions and acceptable rating for the branch/ business unit

公司标识
Customer Services Executive
BankIslami Pakistan Limited
Apr 2016 - Apr 2018 | Abbottabad, Pakistan

Backup of Manager Operations
Supervision of overall transactions over CSO limit
NBP reconciliation
Locker opertions
Account opening

公司标识
Customer Service Officer
BankIslami Pakistan Limited
Nov 2011 - Apr 2016 | Abbottabad, Pakistan

Cash receipt and payment
ATM replenishment and balancing
Funds transfer and remittances
Account opening

学历

ICAP
证书, PIPFA‎
Field Crop Physiology
Completed
2013
Hazara University, Dodhial
学士, 工商管理硕士学位, MBA‎
corporate finance, FSA , Islamic banking, Project Management
CGPA 3.6/4
2011
Hazara University Mansehra
硕士, 贸易学士, B.Com‎
Web & App Designing
所占比重 59%
2008
Board of Intermediate & Secondary Education, Abbottabad
中级/A级, , I.C.S‎
Computer Science
所占比重 59%
2006
FBISE
非预科, Matric in Science‎
Completed
2004
Federal Board of Intermediate and Secondary Education , Islamabad
大学入学/0级, , SSC‎
Science
2004

技能

初学者 Financial Statement Analysis+

语言

中级 英语
熟练 乌尔都语

Muhammad 联系人

Waqas Ahmed
Habib Metropolitan Bank Ltd