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概要
I am seeking a challenging and rewarding computer career in a reputable organization that provides full opportunities to use my skills and knowledge in an excellent working environment. My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.
项目
工作经历
IT Support Engineer
Responsibilities:
Install all new technology for the company, including computer operating systems, IP Phones, software programs and applications, new desktops, and other computer hardware.
Installation of Servers 2012, 2016, Server roles and features.
Perform regular maintenance for our phone systems, computer systems, computers, printers, network systems, and other technical equipment.
Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently.
Respond to technical support calls from other staff members or clients and communicate how to resolve issues either face-to-face or over the phone, to help set up systems or resolve issues.
Ensure our computers are backed up so all files are saved in case the system crashes.
Run security checks on our systems to ensure we are protected from cybersecurity threats.
Resolving users’ queries through IT tickets and monitoring the progress of individual task pathways.
Keeping track of technological advancements and trends in IT support.
Providing technical support to US Employees through remote access and calls.
Configuration of Clients’ VPNs.
Manage and monitor the checklist on a daily basis.
Administer and manage Antivirus (Sophos XDR, EDR) and implement new security and web policies.
Administer and manage email exchanges hosted on O365.
Managing Sangfor NGAF firewall and user access limitation with rules.
Manage cloud PBX.
VPN configurations on the firewall.
IT Officer
Responsibilities:
Troubleshooting, diagnosing, maintaining, and administering computer networks and all types of software installations OS, and patches.
Replacing faulty network hardware components when required.
Maintaining, configuring, and monitoring virus protection software and email applications.
Monitoring network performance to determine if adjustments need to be made.
Managing and maintaining the physical network setup of the computer network which consists of 200 computers.
Conferring with network users about solving existing system problems.
Resolving Networking issues on a daily basis.
Configuration of all devices switches and routers.
Managing User access through Microsoft ISA firewalls and PF Sense
Responsible for handling network connectivity with remote sites.
experience with an RFID Scanner with network control.
