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• Responsible for calling credit customers to set up payment plans.
• Took incoming calls from credit customers to answer questions and make payment arrangements.
• Assisted in developing guidelines for special recovery projects that were initiated from time to time.
• Assisted in monitoring past due accounts and contacting customers to make collections attempts.
• Responsible for taking incoming calls and giving customers the information they needed to pay accounts.
• Often put on a special team that was responsible for recovering debt on seriously delinquent accounts.
• Assisted in developing some of the recovery guidelines that were used for years.
• Part of a team designated to handle seriously past due accounts.

• Ensure implementation day-to-day activities of transportation.
• Supervise workload, schedule, tasks and other related functions.
• Maintain and manage all databases relating to transportation activities.
• Ensure compliance of safety standards in transportation functions.
• Ensure maintenance of vehicles in good running condition.
• Initiate cost efficience measures in transportation operations.
• Implement envoirnmental laws, procedures and processes.
• Build internal and external relationships.
• Manage, supervise and monitor fleet operations

• Greet customers as they arrive at the branch and provide them with information about services
• Operates front office posting software.
• Following the assigned target according to the purposed KPIs.
• Respond to customers’ complaints and resolve their issues
• Providing accurate exchange rates to the customers.
• Maintain high standard of services in branch and prepare accurate records..
• Manages safe deposit boxes.
• Count money at the end and beginning of each shift.
• Making Western Union Payments on behalf of our company.
• Ensure management of daily cash accounts
• Issue receipts and change to customers.
• Balances department totals at the end of the shift
• Keep the workplace area tidy and clean.

• Handling customer queries online & providing faster, reliable resolutions to their problems & making team reports & analysis on quarterly basis.
• Evaluting calls and order processed for change of owbnership and new sale
• Outbound support trouble shooting for GPRS(general packet raqdio services) and to Blackberry Customers.
• Reporting and Analysis of daily acitivities assigned.
• Correspondence with customers & other departments for the quick resolution of complaints.
• Providing assistance to Customer Support for International Clients
• Outbound telesales

• Offer routine instructions to team members on job responsibilities.
• Ensure performance of team members as per program standards.
• Review and approve time sheets and escalate outliers.
• Offer input of individual and group training needs.
• Train team members on programs and address their program questions.
• Lead and support staff and coordinate team product trial.
• Ensure goal directed orientation plan for new team members.
• Collaborate with entire management team to reach organizational and departmental goals.
• Compile and offer routine reports on program operations to program management and clients.
• Handle routine operations of office and resolve issues.
• Determine opportunities to streamline current processes.
• Support development of processes and procedures.
• Adhere to project plans and standard operating procedures

• To achieve assigned goals & monthly call targets
• Following the assigned target according to the purposed KPIs.
• To take care to customer’s complaint regarding the service being offered to them.
• Follow up of complaints logged with respect to issues faced to the customers.
• To create team meetings to discuss the issues and their possible solutions.
• Dealing with corporate clients for their queries regarding to their product, billings, VAS(Value Added Services) and other communication issue.
• Partial telemarketing of new promotions launched.