概要

Encompass an excellent practical concept of management.
Possess exceptional oral and written communication.
Hardworking committed and dedicated to accomplish the assigned tasks.
Excellent skills to work as a team leader.
Enthusiastic with an innovative and lateral thinking approach to problem solving and capable of working as part of a collaborative team

工作经历

公司标识
Business Development Manager (Corporate Sales)
Advanced Laboratories Pvt. Ltd.
Aug 2021 - 代表 | Islamabad, Pakistan

公司标识
Credit Control Executive/ Sales Coordinator
Jaffer Brothers (Private) Limited
Jun 2017 - Jul 2021 | Islamabad, Pakistan

• Responsible for calling credit customers to set up payment plans.
• Took incoming calls from credit customers to answer questions and make payment arrangements.
• Assisted in developing guidelines for special recovery projects that were initiated from time to time.
• Assisted in monitoring past due accounts and contacting customers to make collections attempts.
• Responsible for taking incoming calls and giving customers the information they needed to pay accounts.
• Often put on a special team that was responsible for recovering debt on seriously delinquent accounts.
• Assisted in developing some of the recovery guidelines that were used for years.
• Part of a team designated to handle seriously past due accounts.

公司标识
Operations Supervisor
RAWALPINDI / ISLAMABAD METRO BUS SERVICE
Jun 2015 - May 2017 | Islamabad, Pakistan

• Ensure implementation day-to-day activities of transportation.
• Supervise workload, schedule, tasks and other related functions.
• Maintain and manage all databases relating to transportation activities.
• Ensure compliance of safety standards in transportation functions.
• Ensure maintenance of vehicles in good running condition.
• Initiate cost efficience measures in transportation operations.
• Implement envoirnmental laws, procedures and processes.
• Build internal and external relationships.
• Manage, supervise and monitor fleet operations

公司标识
BRANCH SUPERVISOR+CASHIER
PARAGON EXCHANGE PVT. LTD
Feb 2015 - Jun 2015 | Rawalpindi, Pakistan

• Greet customers as they arrive at the branch and provide them with information about services
• Operates front office posting software.
• Following the assigned target according to the purposed KPIs.
• Respond to customers’ complaints and resolve their issues
• Providing accurate exchange rates to the customers.
• Maintain high standard of services in branch and prepare accurate records..
• Manages safe deposit boxes.
• Count money at the end and beginning of each shift.
• Making Western Union Payments on behalf of our company.
• Ensure management of daily cash accounts
• Issue receipts and change to customers.
• Balances department totals at the end of the shift
• Keep the workplace area tidy and clean.

公司标识
Customer Care Executive (Investigation and Resolution Unit)
Mobilink GSM (PMCL)
Apr 2009 - Sep 2014 | Islamabad, Pakistan

• Handling customer queries online & providing faster, reliable resolutions to their problems & making team reports & analysis on quarterly basis.
• Evaluting calls and order processed for change of owbnership and new sale
• Outbound support trouble shooting for GPRS(general packet raqdio services) and to Blackberry Customers.
• Reporting and Analysis of daily acitivities assigned.
• Correspondence with customers & other departments for the quick resolution of complaints.
• Providing assistance to Customer Support for International Clients
• Outbound telesales

公司标识
Team Cordinator
MOBILINK - Pakistan Mobile Communication Limited
Apr 2009 - Aug 2014 | Islamabad, Pakistan

• Offer routine instructions to team members on job responsibilities.
• Ensure performance of team members as per program standards.
• Review and approve time sheets and escalate outliers.
• Offer input of individual and group training needs.
• Train team members on programs and address their program questions.
• Lead and support staff and coordinate team product trial.
• Ensure goal directed orientation plan for new team members.
• Collaborate with entire management team to reach organizational and departmental goals.
• Compile and offer routine reports on program operations to program management and clients.
• Handle routine operations of office and resolve issues.
• Determine opportunities to streamline current processes.
• Support development of processes and procedures.
• Adhere to project plans and standard operating procedures

公司标识
Inbound Customer Care Executive
MOBILINK - Pakistan Mobile Communication Limited
Apr 2009 - Aug 2014 | Islamabad, Pakistan

• To achieve assigned goals & monthly call targets
• Following the assigned target according to the purposed KPIs.
• To take care to customer’s complaint regarding the service being offered to them.
• Follow up of complaints logged with respect to issues faced to the customers.
• To create team meetings to discuss the issues and their possible solutions.
• Dealing with corporate clients for their queries regarding to their product, billings, VAS(Value Added Services) and other communication issue.
• Partial telemarketing of new promotions launched.

学历

University of Agriculture
学士, 贸易学士, ( B.Com )‎
Matriculation with Arts
等级 C+
2008
Rawalpindi College of Commerece murree road rawalpindi
中级/A级, 贸易学学生, I.com‎
Science, Accounting
等级 C+
2006
St. Johns High School Rawalpindi
大学入学/0级, 科学, Matriculation‎
Science
等级 C+
2004

技能

熟练 committed
熟练 negotiation
熟练 selling to customer needs
熟练 Strong Organizing and Planning skills
熟练 Ability To Multi-task
熟练 Ability To Travel To Meet Clients
中级 Account Receivables
初学者 Account Sales Strategies
中级 Accounting Applications
中级 Accounting Background
中级 Accounting Strong Knowledge
初学者 Accounting+
熟练 Accounts Adminstration
中级 Accounts Management
熟练 Accurate Record Keeping
初学者 Acquisition Sales
中级 Adaptive Leadership
熟练 Admin Support
熟练 Administration
熟练 Administrative Abilities
熟练 Administrative Office Support
熟练 Administrative Organization
中级 Administrative Skills
熟练 Adminstration Knowledge
熟练 Advertising Sales
熟练 Advocate of Teamwork
熟练 Analysis Skills
熟练 Analytic and Problem Solving
熟练 Analytic Reporting
熟练 Analytical & Problem Solving skills
中级 Attention to Detail
熟练 Attentive to Details
熟练 B2B
熟练 B2B Marketing
熟练 Bid Preparation
熟练 Bid Processes
中级 Bid Strategy
中级 Bid Writing
熟练 Bilingual English
中级 Billing
中级 Bookkeeping+
中级 Boutique Knowledge
熟练 Business Acquisition
中级 Business Acumen
中级 Business Development Process
中级 Business Development Strategies
熟练 Business Dnvelopment Process
熟练 Business Sales Strategy
熟练 Business Strategy
熟练 Call Handling

语言

熟练 乌尔都语
熟练 英语