概要

Over 8 years proven experience of Business Development, Project Management and Customer Services in Telecom and IT Industry.

工作经历

公司标识
Business Development Manager
Contegris PVT LTD
Oct 2018 - 代表 | Lahore, Pakistan

Primary point of contact for all pre and post-sales activities including but not limited to customer on boarding, consultative guidance, product training, and assigned account management activities. Product Portfolio includes:

I. Intellicon, is a Complete Omni Channel Contact Center Solution.

II. IntelliDesk, is a complete Help Desk Automation Ticketing Solution.

III. IntelliX, is a feature rich software-based PBX.

IV. YOVO, is a Virtual Phone Service for smart businesses with small remote teams.

• Serve as a trusted advisory to customers delivering best practices, guidance, and an empathetic ear

• Proactively engage customers and work closely with named accounts ensuring they are trained and successfully using our product.

• Collaborate with technical team to ensure the timely and successful set up and deployment according to customer needs and objectives

公司标识
Key Account Manager
Fast Services
Feb 2018 - Oct 2018 | Lahore, Pakistan

• Hands on selling Point of Sale Solution that manages retail operations - Cloud Based / Desktop version
• Hands on selling a business solution Sales Automation Management Solution (manage primary & secondary sales)
• Hands on selling Human Capital Management System (Paperless HR, hire to retire, cloud based solution)
• Hands on selling G Suite By Google and Office 365
• Web design and development
• Act as the lead point of contact for all customer account management matters e.g. price quotation, invoice preparation, agreement preparation, after sales services etc.
• Cold calling and Field Visits to generate leads.
• Negotiate contracts and close agreements to maximize profits
• Collaborate with technical team to ensure the timely and successful set up and deployment according to customer needs and objectives
• Collaborate with support team to ensure best customer services.

公司标识
Virtual Project Manager
Cisco Systems Inc
Jan 2013 - Mar 2018 | Lahore, Pakistan

• Ensure resource availability and allocation
• Measure project performance using appropriate systems, tools and techniques
• Establish and maintain relationships with all stakeholders
• Supervise and Ensure comprehensive project documentation
• Organizing the various professional people working on a project
• Making sure that all the aims/quality of the project are met
• Reporting to senior management on progress
• Evaluating the success of the project against its benchmarking
• Lead generation and follow up
• IronPort Health Check Project, ISE Compliance Hold Project, Authorized Technology Partner(ATP) Project, UCS/TV discount requests, McAfee Migration Project, ISV Project (Independent Software Vendor)

公司标识
Team lead Customer Services
Master Molty Foam (Pvt) Ltd
Dec 2012 - May 2013 | Lahore, Pakistan

• Provide daily direction and communication to team so that customer service calls are answered in a timely, efficient and knowledgeable manner.
• Preparing monthly report of customer services department performance with detail analysis and presenting in front of senior management.
• Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
• Provide statistical and performance feedback and coaching on a regular basis to each team member.
• Respond to and resolve employee relations issues expressed by team members
• Ensure the targets assigned to team mates are met
• Affixing team concerns (System related).

公司标识
Customer services and sales officer
Telenor
Jan 2011 - Nov 2012 | Lahore, Pakistan

• Handling customer complaints
• Providing product information and Up selling Services
• Serving customers at Front Desk
• Total customer served = 50,000 customers
• Total item sold = 7200 services

学历

University of Central Punjab (UCP)
硕士, 工商管理硕士学位, MBA‎
Marketing Management, Internet Applications
所占比重 82%
2010
Punjab College of Commerce (PCC)
学士, , B.Com‎
Commerce
所占比重 66%
2006
University of Central Punjab (UCP)
学士, , B.Com‎
Commerce
所占比重 66%
2006
Govt.Islamia College Civil Lines, Lahore
中级/A级, , F.A General Science‎
Arts
所占比重 56%
2004
Govt, Chischtia high school lahore
大学入学/0级, , Matric in Science‎
Arts
所占比重 66%
2002

技能

熟练 Business Development Consultancy
中级 CAPEX / OPEX
熟练 Corporate Sales Presentations
熟练 CRM Management
熟练 Customer Service Management
熟练 Global Business Development
中级 Official Assignments
熟练 Project Management
中级 RFI/RFP
熟练 SLA’S/SOP’S
熟练 Team Management Skills

语言

熟练 乌尔都语
熟练 英语
初学者 旁遮普语

Shoaib 联系人

Muhammad Bin Bin Zaheer
ConsoliAds Pte Ltd