Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
概要
1. Highly motivated and dedicated banking professional with two years of experience in the financial industry. Throughout my career, I have developed a strong foundation in delivering exceptional customer service, ensuring smooth operations, and achieving sales targets. I am driven by a genuine passion for the banking industry and a deep commitment to providing the highest level of service to clients.
2. One of my key strengths is my ability to analyze and resolve complex customer concerns and complaints. I a ctively collaborated with cross- functional teams, including departments such as loan services, account management, and fraud prevention, to ensure swift resolution and customer satisfaction. By utilizing my problem-solving skills and demonstrating empathy, I was able to turn challenging situations into opportunities to strengthen customer relationships.
3. With my strong work ethic, excellent communication skills, and attention to detail, I am confident in my ability to contribute to the growth and success of a reputable financial institution. I am eager to take on new challenges and leverage my skills to drive customer satisfaction, foster long-term client relationships, and support the bank's strategic goals.
工作经历
Customer Relationship Manager
1. Assisting the branch manager in overseeing daily operations, including customer service, cash management, and staff management. Supporting the branch manager in achieving sales targets and implementing strategies to drive business growth.
2. Managing customer inquiries and concerns, ensuring prompt and satisfactory resolution .
3. Skillfully collaborated with senior management, colleagues and staff members to participate in process improvements as well as attentively identified flaws and implemented & recommended corrective measures to participate in process improvements.
Customer Service Representative
Responsibilities as CSR Strong grip on sales task (Bancassurance, credit card, Auto). Opening new bank accounts. Responsible for Cif Amendment and Dormant Activation. Provide information to customers on their account status and account balances. Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction
Business Development Manager
International Client Marketing and Organise Clients Details. Check and Balance on Clients New Projects Marketing and New Business Development via Alibaba and LinkedIn Social Media Development.
