Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyze customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Evaluate and improve tutorials and other communication infrastructure.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.

Leverage negotiation skills to secure cost-effective solutions for our customers using MS Office and Sage.
Establish and foster relationships with carriers while performing diligence on the carrier (searching industry databases).
Consistently updating and communicating with on-shore team on the progress of the load and identifying and alerting all stakeholders of any potential risk during the load life-cycle.
Compiling record, update/maintain database and sending out daily, weekly and monthly reports.

Managing and executing the on-boarding curriculum and initial training of the sales teams through combined methods including in person, virtual and e-learning facilitation.
I was Responsible for ensuring new reps are productive and able to perform their assigned role in a timely manner by developing and enforcing key metrics around ramp time to revenue.
Delivering content focusing on developing the new hires expertise product knowledge, sales processes, industry topics and internal support resources.
Continuing to enhance and refine the on-boarding training program to align with the priorities of the business and individual sales teams.
Creating engaging content on offered services, processes, sales methodologies and support tools
Developing close collaboration with sales managers to assess training impact and providing feedback and performance reports based on new hire performance.
Delivering constructive feedback and coaching to new hire reps as well as develop individual coaching programs as needed
Maintaining content over time to ensure accuracy.

My core responsibilities included
Monitoring all day-to-day activities on the floor.
Coordinate with supervisors for resolution of issues while providing feedback to call center agents, Preparing and analyzing internal and external quality reports for management staff review.
Using quality monitoring data management system to compile and track performance at team and individual level.
Ensuring feedback and refresher training on the basis of call monitoring evaluations and sales verification visibility.
Catering different day to day client requests in the form of Escalations, Reporting, Calibrations and communicating client’s expectation to the team.
Ensuring weekly calibration sessions with the clients certifying smooth and satisfactory client relationship. Product specific and system training\'s to the new hires in the form of QA & Sales verification guidelines.
Monitoring performance based on the set QA standards; recommending appropriate changes and heading the calibration calls with corporate clients on weekly/daily basis.
Providing resolution and immediate fix to client escalations.

Answering inbound calls to prospective customers selling products by the means of professional presentation about the products with a consultative approach, explaining the benefits to the customers.

Completed documentation for attendance
tracking including absences and tardies.

Reviewing daily schedule versus absences and
making adjustments to break schedule if necessary.

Managing center by monitoring hourly reports.

Making sure that all the KPIs are met participating towards team goals devised by the management by up-selling and cross-selling while discussing the offered product with all customers.

Meeting or exceeding monthly / quarterly / annual sales goals & team goals for increasing the sell-in percentages of all CORE products.

Entering orders and accurately updating information in computer systems.

Using knowledge base / training material to resolve customers concerns and providing quality customer services to all the clients.