概要

Welcome to my  profile! I'm Officer Settlement, skilled in managing settlement processes for diverse clients, including debit cards and digital transactions. With a customer service background, I excel in communication, problem-solving, and conflict resolution. As a former Customer Service Officer, I adeptly handled complaints, addressed inquiries, and provided comprehensive support. Committed to excellence, I strive to optimize settlement procedures to enhance client satisfaction. I look forward to connecting with professionals for potential collaborations.

工作经历

公司标识
Officer Grade II
Askari Bank Limited
Mar 2022 - 代表 | Islamabad, Pakistan

Settlement of Visa Card Transactions (International & Local) POS & Cash with drawl.
Settlement of Direct Billers (Companies which have direct settlement with bank.
Handling transaction activity, interchange fees, chargebacks, and adjustments.

公司标识
Phone Banking Officer
United Bank Limited (UBL)
Sep 2020 - Mar 2022 | Islamabad, Pakistan

Answer calls, emails and web chat enquiries.
Deal with customer orders, card payments, enquiries and complaints.
Advise about products and services.

公司标识
Office Assistant and Event Organizer
Career Development Center (CDC) University of Haripur
Jan 2017 - Sep 2018 | Hari Pur, Pakistan

Maintaining filing system, contacts database.
Arranging meetings & seminars.
Office management.

学历

National University of Modern Language (NUML)
硕士, 工商管理硕士学位, MBA‎
Finance
CGPA 2.7/4
2022
University of Haripur
学士, 工商管理学士学位, BBA(Hon's) in Finance‎
Accounting & Finance
CGPA 2.7/4
2018
Government Post Graduate College Haripur
中级/A级, 理学院(工程预科), FSC‎
Maths, English, Physics
所占比重 59%
2014
Syed Islamia Public High School Haripur
大学入学/0级, 科学, Matric‎
Maths, English, Physics
所占比重 76%
2012

技能

中级 Flexible
中级 Accounts Administration
熟练 Aesthetic Procedures Knowledge
中级 BNCC
熟练 Handling Assignments
中级 Quality Control Processes Command
中级 Record keeping
中级 Transaction Record Management
中级 Verbal and Written Communication

语言

熟练 乌尔都语
中级 英语