Maintaining and monitoring of branch operations (by checking of vouchers, GL reports and other system generated reports regularly) in order to strengthen the branch internal controls to ensure that processes and activities are carried out strictly in accordance with the laid down banking policies, procedures and SBP regulations to avoid any penalties.Plan, direct and control the counter services / branch operations by distribution of work (job rotation) among branch staff through well-defined tasks and responsibilities while achieving timely and accurate processing of deliverables and provision of quality service to the customers. And should also prepare to obtain & retain good branch audit ratings.Approval and authorization of transactions as per approved limit.Supervise all ATM matters and formalities regarding account opening, closing, and amendment matters to implement KYC / AML policies.Should also support BM for deposit mobilization & to achieve assigned branch targets.Preparation, analysis, maintenance and submission of all MIS reports to various departments (internal / external) in a timely and accurate manner as and when required.Maintenance of Branch appearance such as cleanliness of branch premises, maintenance of notice board, proper functioning of computer systems, UPS & Gen set maintenance etc to ensure the Ubank image and have an efficient working environment.Provide updates to AOM & BM, seek guidance for issues relating to business transactions.Provide information to Auditors, respond to their queries and ensure compliance within stipulated timelines.Maintain & Prepare daily cash average requirement data.Coordinate with Centralized Branch Operations regarding cash arrangements for branch within prescribed time.Must Ensure that all SBP regulatory requirements have been fulfilled and is also responsible for timely submission of all SBP related reports.Ensure superior customer services and resolving queries and customer complaint

Interacting with customers at the branch reception / inquiring the purpose of visit and route the customers to the relevant desk accordingly to provide efficient servicesAdherence to Service Protocols, Service Management Program and Service Indicators Monitoring to achieve organizations prime objective regarding ultimate customer satisfaction.Resolving / replying to the queries of the customers, maintain the customer complaints log book, continuous follow-ups and re-directing the customer to the concerned department for resolution of queries to ensure the customer leaves the branch with utmost satisfactionFloor management including proper queue administration, cleanliness & overall ambiance of the branch to ensure an excellent environment of the branchResponsible to introduce potential New to Bank accounts & reply to customer queries regarding account opening form. Also provide proper guidance & support regarding procedures and requirements for activation of dormant accountsResponsible to guide customers about different products, bank policies and requirement regarding different types of accounts & also responsible for scrutiny of account opening forms, receipt of initial deposit, input into the system generation of account numbers.To assist in maintaining audit rating of the branch and liaise with all stakeholders to resolve highlighted audit objections / observations within specified TATAlso responsible for proper Customer KYC Updation in system, specimen card scanning and tagging with accounts, issuance of customer related bank certificates, maintenance and record keeping of zakat, dormant accounts activation files & Hold/Undelivered mails. Also responsible to process and check that all cheque books & Debit cards are delivered on time without any printing error.Ensure that account closing must be done as per procedure defined in Operational manual and all charges should be deducted and profit (if any) paid before closure. Ensure post sale services