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概要
I am an IT Professional with experience over 3 years having work with multiple tools and technologies. I have command on operating systems like macOS, Windows, Android and iOS. Primarily I worked with Mac! I am also exceptionally good at troubleshooting computer, mobile device, and computer networks. I am quick at analyzing and troubleshooting complex IT Issues.
Additionally.
I am a flexible & versatile person with exposure to international markets makes me competent with demonstrated ability to easily transcend cultural differences. I have ability to thrive in deadline-driven environments and excel in difficult situations.
项目
工作经历
IT Ops Engineer
Networks and Communication Engineer
• Administration and Configuration of Nodes with LAN and WAN setup• Configuration, and of Switches, AP, IP Phone, Ruckus, and Raspberry Pi devices.• Maintaining and configuration of PPTP and Open VPN • Installation and Troubleshooting of switches (Cisco CBS-250 & SG-350 Business series).• Working with large-scale managed Wireless LAN, especially Wi-Fi platforms.• Configuration of Ruckus Zone Director and IP PBX VOIP.• Monitoring network performance to determine whether adjustments need to be made.• Well understanding of Bridging and Switching concepts and LAN technologies.• Performing configurations backups and disaster recovery operations.• Documenting network configuration and operational procedures.• Installing, configuring, and administering network technologies.• Technical support for all networked devices, including computers,servers, surveillance.• Assist with AD, Create user accounts, permissions, mailboxes, unlock and implement GP.• Infrastructure Monitoring Server Zabbix.• Install and configure of SNMP Zabbix server.• Monitor dashboard and logs, Monitor availability of Nods.• Check alerts based upon ICMP and other protocols.• Manage Networking WAN with RF Tower Ubiquiti setup.• Experience on Access point Ruckus Zone Director, Rocket M2, M5 with Sector Antenna.• Systems wireless connectivity based on TP-Link archer 1300, TP-Link archer 1900
IT Support Executive
• Regular backup of server data and check business closing Data. • Remotely assist staff with upgrading existing hardware and software programs.• Install and configure new hardware and cloud services.• Assist on the onboarding of new hires (account set up, etc.) and provide one-on-one technical • Support to staff on a daily basis. • Communicate regularly with leadership on information technology. • Install and configure Active Directory & Domain Services• Install Role and grant permission.• Network and use groups design for new branches. • procurement and vendor dealing and bills verification. • Resolving remote and on location user tickets via Jira and emails. • Creating procedural documentation and relevant reports • Experience with managing tools like: AD, Jira Atlassian, Zoom, Google Workspace• Set up new users\' accounts and profiles align with defined OU,s and policies. • Respond within agreed time limits to call-outs and SLA\'s.
Desktop Support Engineer
• Install, configure, administrator, and support for LAN/WAN, Switches, Routers, VOIP (UCM6202), to Stores and Warehouse Operations.• Installation of SAP S4/HANA Industry specific Retail Software on Desktop System.• Managing Vlan on Huawei and Juniper Switches.• Avery Berkel Weight Scale Configuration, Calibration and Installation. • Managing Centralized weight scale Server• Analysis and design of LAN/WAN architecture, Integration, and installation. • Installation and Troubleshooting of switches (Cisco, Juniper & Huawei).• Installation and troubleshooting of peripherals like Printers, Scanners and Network cards.• CCTV Surveillance Project Deployment. • Configuration of Suprema/ZKTeco UFace 800 attendance and access Management Machines.• Configure & manage Anti-Virus (Server & User), Anti Spywares.•
IT Support Engineer
Skills and Responsibilities:
Providing daily support for computer network users
Maintain Inventory of Network Equipment other necessary things
Repairing equipment and replacing parts
Provide technical support to users by diagnosing and correcting problems
Receive, log and track all calls from users related to network, printing and PC issues
Network Cabling, Installation and Troubleshooting
Visit Client side for Backend and support.
Maintain Connectivity of different nodes
Other task given by seniors
