Give assistance to customer about their query, compliant and service.
Deal directly with customers either by telephone, e-mail or face to face.
Handle and resolve customer complaints related to Ufone and PTCL.
Obtain and evaluate all relevant information to handle product and service
Inquiries.
Communicate and coordinate with internal departments.
Follow up on customer interactions.
Provide feedback on the efficiency of the customer service process.
Up sell prepaid, postpaid connection and value-added services accordingly to
Customer interest for Ufone and PTCL.
Always show punctuality with consistent performance.
Achieve all the given targets in KPI.
Resolve and Satisfy annoyed customer issues.
Billing details and tax invoices related to Ufone and PTCL.
Handle cash and cheque of sales, billing and services.
Daily reporting for Cash Reconciliation to finance department.
Nominated as a focal person in order to manage office activities on behalf of Manager.
Handle International mobile phone registration on behalf of PTA (Query, Complaint and Service)

Give best customer services in different projects i.e. Prepaid, Postpaid and HL789.
Sales during call aer providing customer resolution.
Meet Sale targets on monthly basis along with best customer services.
Take the responsibility of customer’s issues.
Worked with follow through to resolve customer complaints within complaint time.
Take initiatives to highlight the loop holes which effect quality customer services.
Always show punctuality to set standards among the team.
January 2012 Promoted as a Assistant Teamlead.
Motivate team to achieve the Quality and Quantity Service level.
Manage team adherence and control shrinkage.