概要

I believe long terms goals are achieved when we break them into smaller achievable goals. My short term goal is to get a job in an organization that is progressive and performance driven.

工作经历

公司标识
Customer Service Agent
Call Center
Jan 2018 - Oct 2018 | Karachi, Pakistan

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication scripts when handling different topics

Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

公司标识
Salesman
Stoneage
Jan 2017 - Dec 2017 | Karachi, Pakistan

Welcomes customers by greeting them offering them assistance.

Directs customers by escorting them to racks and counters suggesting items.

Advises customers by providing information on products.

Helps customer make selections by building customer confidence offering suggestions and opinions.

Documents sale by creating or updating customer profile records.

Processes payments by totaling purchases processing checks, cash, and store or other credit cards.

Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

Contributes to team effort by accomplishing related results as needed.

公司标识
Supervisor
Gateway Construction Company
Feb 2016 - Mar 2017 | Karachi, Pakistan

Set goals for performance and deadlines in ways that comply with companys plans and vision and communicate them to subordinates

Organize workflow and ensure that employees understand their duties or delegated tasks

Monitor employee productivity and provide constructive feedback and coaching

Receive complaints and resolve problems

Maintain timekeeping and personnel records

Pass on information from upper management to employees and vice versa

Prepare and submit performance reports

Decide on reward and promotion based on performance

Hire and train new employees

Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

学历

Vocational Training Institute
大专, DAE‎
math, physics, chemistry
Completed
2017
Govt. Jinnah Degree College
中级/A级, 理学院(工程预科), intermidate‎
MATH, PHYSIC, CHEMISTRY
等级 B
2015
Farhan Public School
大学入学/0级, 科学, Matriculation‎
Math, Physics, Biology
等级 A
2013

技能

中级 Conservation Awareness
中级 Customer Service Management
中级 Face to Face Sales
中级 M/S OFFICE

语言

中级 英语
熟练 乌尔都语