概要

I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation I am presented with. I am excellent in working with others to achieve a certain objective on time and with excellence.

项目

Designed Templates for Customer Support Department
Opening of new store front of Amazon

工作经历

公司标识
Amazon Customer Support Manager
Surge Communication
Dec 2018 - May 2019 | Lahore, Pakistan

• Managing customers’ accounts
• Keeping a record of customer interaction and details of actions taken
• Communicating with internal teams to discuss sales targets
• Helping to build good customer relations
• Training and development
• Set a clear mission and deploy strategies focused towards that mission

公司标识
Supervisor Customer Support
Digintel
Jan 2017 - Nov 2018 | Lahore, Pakistan

• Supervise Customer Support Department
• Setting goals for performance and deadlines in ways that comply with company's plans and vision.
• Maintain Amazon Seller Accounts and keep check and balance
• Implement new ideas to grow business
• Monitoring employee productivity and providing constructive feedback and coaching.
• Retain old customers and maintain company name to welcome new customers

公司标识
Sales Executive
Digital Globe Services (TRG)
Sep 2014 - Aug 2016 | Lahore, Pakistan

• Trained and allowed to sell 12 major telecom & cable companies of America
• Mainly was assigned DirecTV, AT&T and RCN.
• Receive inbound calls from American residential customers, Interested in
Cable,Internet and phone and home security
• Document all call information according to standard operating procedures
• Provide customers with product and service information
• Finalize the order and collect payment if required

公司标识
Sales Officer
Emco Industries.Ltd
Nov 2012 - Mar 2014 | Lahore, Pakistan

• To look after the local and outstation dealers for sales, collection, accounts and
feedback
• Order taking and execution of deliveries
• To visit in station and outstation for collection on monthly basis
• To create liaison between new dealers and the company
• To execute the sales targets plan
• To keep and eye on competitors activities
• To report abnormalities to Area sales manager
• To train subordinates/colleagues on contract in all aspects of Marketing and sales

公司标识
Internee Sales
Emco Industries Ltd
Sep 2012 - Oct 2012 | Lahore, Pakistan

• Follow up on new leads and referrals to generate business
• Follow the various internal procedures of Marketing Dept
• Ensure customer satisfaction
• Resolve customer queries/issues
• Maintain periodic status reports, including daily activity report and calls

公司标识
Internee IR Dept.
Packages Ltd.
Jan 2011 - Jan 2011 | Lahore, Pakistan

• Incentives
• Payroll
• Labour Law Implementation

学历

Superior University raiwind Road Lahore
工商管理学士学位, BBA (Hons) 4 Years‎
Human Resource, Marketing
等级 A
2010
City College Of Commerce And Management Sciences
中级/A级, 贸易学学生, I.COM‎
Commerce
等级 B+
2006
Lahore Garrison Academy
大学入学/0级, 科学, Matriculation‎
Computer Science
等级 B+
2004

技能

5+ 年 Communicaitons
4 年 Computer Applications
4 年 CRM
3 年 ERP (Oracle Based)
2 年 Leadership Initiatives
5+ 年 Microsoft Office Suite

语言

中级 旁遮普语
初学者 普什图语
中级 乌尔都语
熟练 英语