概要

A skillful Professional with extensive experience spanning responsibilities in a variety of fields; such as operations and management skills in all aspects of fast food chain restaurant and bakery like supply chain, food safety and quality control management, material storage and handling at branches, customer services, cash handling, HR management, marketing and promotions.

Result-oriented, highly-organized Sales & Operations Manager with proven Bakery and fast food chain Management skills and lots of initiative. Able to deal with people at all levels and capable of ensuring the department runs like clockwork. Experience of organizing and supervising of the operations/sales activities in a busy Grocery Store environment, all within budget and to tight timescales.

项目

Freshly by metro

工作经历

公司标识
Research & development head and Kitchen operation head/Trainer
Bakley
Sep 2019 - 代表 | Lahore, Pakistan

DHA phase 3-5-6،Model town, Johar Town, banker\'s society, badian Road, samanbad

公司标识
Manager Fresh Department Fast food,bakery
Freshly by metro
Jul 2017 - Jul 2019 | Lahore, Pakistan

Results-oriented Bakery Manager and project head ,DM food with a proven track record of managing bakery,cafe,RM, functions and supervising staff to increase overall performance. Demonstrated ability to handle inventory, pricing integrity, merchandising and staffing. Recognized for achieving the 100% sales and customer service targets. Effectively trains, develops and supervise bakery staff. Qualified to maintain bakery standards for safety, proper food handling, hygiene and productivity

公司标识
Restaurant Manager
- Pizza Orginale
Aug 2017 - Aug 2018 | Lahore, Pakistan

As a Italian restaurant manager, I\'ll be responsible for operational, food, safety, quality control, financial and people management. organize stock and equipment, order supplies and oversee building maintenance, cleanliness and security. Plan and work to budgets, maximize profits and achieve sales targets set by the management. Control takings in the restaurant and administer payrolls
recruit new staff, and train and develop existing staff. Coordinate staff scheduling and rotas, and motivate and encourage staff to achieve targets. Ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations. Ensure high standards of customer service are maintained. Implement and instill in your team company policies, procedures and ethics
handle customer complaints and queries. Implement branded promotional campaigns from the management, including the handling of point-of-sale promotional materials, or devise your own promotional campaigns. Prepare reports and other performance analysis documentation
report to, and attend regular meetings with the team. Establish relationships with the local community and undertake activities that comply with the company\'s corporate social responsibility programs.

公司标识
Department head cafe bakery
METRO Cash & Carry Pakistan
Aug 2016 - Aug 2017 | Lahore, Pakistan

My prime responsibilites are to keep proper checks for expiry products, ensure that rail card and sign age are changes and updated as and when required, ensure that shelves are presentable and filled
To ensure the stock availability, punch re-packing in GMS system on timely basis, perform MAV on weekly basis through internal consumption for the bakery production, perform stock orders with necessary documentations, participate in weekly and annual inventories, take preventive measures for wastage and shirk-age control, coordinate and resolve QA related issues against periodical visits and other findings from time to time, ensure the proper cleansing and hygienic environment of the over bakery and production areas and equipments, continuously monitor the negatives, recommend new recipes for bakery products for sales improvement and addressing customer needs, Structural deficiency monitoring. Welcome customers while ensuring Shelf management, Staff planning definition of priority according to sales. Organization of storage, Planogram implementation lay-out, etc. Gap checking. Replenishment replenish first A and promotional products (including end-caps), products with higher rotations/ turnover, FIFO, diligent check of expired dates, etc. Product presentation attractive and accessible presentations, facings, etc. Keep a strong control over daily stock maintenance by continuous monitoring of inventory, shrinkage, stock availability to guarantee and create the optimum stock performance in quality, quantity and safety targeting customer segments and following the company strategy, and to create the right base for reordering. Perform daily reordering to have the right stock for the right customer at the right time. Perform Weekly, monthly and annual inventory management to have the right stock for the right customer at the right time, and to maximize the ROS. Planning of seasonal activities to be in time with planning, merchandizing, reordering, staff scheduling.

公司标识
Assistant Manager
bahria Grand hotel
Feb 2016 - Jul 2016 | Lahore, Pakistan

working as Assistant manager

公司标识
Bakery, Fast Food & Sweet Section Manager
Green valley Mall of lahore
Dec 2013 - Jul 2016 | Lahore, Pakistan

A project of Bahria Town, Green Valley tucked in the most prestigious place, The Mall of Lahore, is an ideal shopping destination for people who seek the best shopping experience. For the shopper who has been to the best retail chains in Europe and America, Green Valley is a strong reminder of Spinneys and Waitrose, been designed by the international consultants who have created those brands. It’s easily overshadows other supermarkets in comparison, not only due to its unique layout but also for its great range and diversity of products and the most competitive prices for similar products anywhere else in Lahore.

My detailed responsibilities was to provides superior customer service. Oversee a variety of bakery products in accordance with Greenvalley recipes and high standards in order to prepare a superior quality product that satisfies customer expectations. Responsible for preparing baked goods in accordance with company standards on merchandise presentation, safety, sanitation, service and suggestive selling.

公司标识
Bakery supervisor
MAF Hypermarkets Pakistan (Private) Limited
Dec 2012 - Dec 2013 | Lahore, Pakistan

Hyperstar founded in 1992, Majid Al Futtaim is the leading shopping mall, communities, retail and leisure pioneer across the Middle East, Africa and Asia.

Detailed responsibilites was to plan and manage the Bakery Department in a manner that promotes sales and achieves profit margins and labor goals. To ensure a positive shopping environment for customers and a positive working environment for associates. To ensure ongoing department planning, execution, and evaluation in order to ensure maximum sales and profit opportunities, effective cost control, efficient utilization of labor, and strong customer service levels. The primary challenge is consistently meeting or exceeding department profit and labor goals, and ensuring consistent quality of bakery product is produced. Responsible for providing effective training, development, and work direction for department associates, encourage individual and group effort toward department objectives. Manage ongoing social skills/verbal interaction, judgment/decision making, reading, writing, math, bakery equipment operation, walking, standing, exposure to heat and cold. Position functions and work hours may vary according to business needs. Assignments and work direction provided by Store Director or person in charge. Assist customers, Greet customers, Answer customer questions; provide product sampling and suggestive selling, Bring customers to location of item, when needed
Assists with product replacement and price checks, Answer bakery telephone calls promptly, Record cake orders accurately and completely.

公司标识
Manager-Bread & Beyond
Dawn Bread
Dec 2007 - Dec 2012 | Lahore, Pakistan

Bread & Beyond is the house of the most extraordinary creations - inspired by traditional and French baking techniques to create artisan breads and freshly baked treats. All our recipes are beautiful to behold, and delectable to eat.

My main role was to Motivate, lead, support and coach your team to bring out the best in those around, Plan and manage labour, stock availability and sales targets. Ensure standards remain high and continually look for ways to improve. Provide 5* customer service to drive sales forward. Passionate about delivering great customer service. people management skills. Drive the business forward whilst maintaining focus on standards and overall results. Oversee deadlines and really rise to a challenge with a ‘Can Do’ attitude. Communicate at all levels with excellent customer service skills.

公司标识
Shift In charge-
Fri Chicks
Dec 2004 - Dec 2007 | Lahore, Pakistan

Fri Chicks established in Pakistan in 2002, (FC) Fri-Chicks is a rapidly growing fast-food chain in the region. (FC) Fri-Chicks is specialized in serving the tastiest crumbed fried chicken using a secret recipe which includes a unique blend of the choicest herbs by spices.

I was responsible for operational, financial and people management. Organise stock and equipment, order supplies and oversee building maintenance, cleanliness and security, plan and work to budgets, maximise profits and achieve sales targets set by head office, control takings in the restaurant and administer payrolls, recruit new staff, and train and develop existing staff, coordinate staff scheduling and rotas, and motivate and encourage staff to achieve targets, ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations, ensure high standards of customer service are maintained, implement and instil in your team company policies, procedures and ethics, handle customer complaints and queries, implement branded promotional campaigns from head office, including the handling of point-of-sale promotional materials, or devise your own promotional campaigns, prepare reports and other performance analysis documentation
report to, and attend regular meetings with area managers or head office representatives
establish relationships with the local community and undertake activities that comply with the company\'s corporate social responsibility programmes.

公司标识
Restaurant Manager
Walton Fast Food
Jan 2000 - Jan 2004 | Lahore, Pakistan

Manage restaurant operations, procurement, safety, customer quires, online orders.

公司标识
Accountant
Najam Riaz Ghauri (Member Lahore Stock Exchange)
Jan 1998 - Jan 2000 | Lahore, Pakistan

I was manging accounting and book keeping function. Handling accounts payable and payments.
Manage petty cash. Assist with reviewing of expenses and payroll records.

公司标识
Intern Trainee
MTM Massod & Company
Jan 1996 - Jan 1997 | Lahore, Pakistan

MTM Massod & Company is a Tax Law firm. My duties was to enter journal entries in preparation of four week close, Responsible for sales and use tax returns including researching and compiling data to support amounts reported on returns, Research taxation of invoices to assist with audit, Actively collaborate with other team members on various processes and projects, Work with stores and division finance to resolve outstanding licensing concerns, Work with the third-party property tax filing company to properly accrue and pay property taxes, Responsible for account reconciliations including researching and compiling data to support general ledger balances, Adhere to compliance and company policies and procedures, Complete tasks assignments and projects according to guidance and instructions, Attend training sessions and meetings relating to pertinent job duties and career development, Apply accounting concepts and analytical abilities in the completion of task assignments
Build effective relationships both within and outside the department, Seek input from and maintain effective ongoing communication with others.

学历

Allama Iqbal Open University (AIOU)
学士, 艺术学士, Arts‎
Arts
等级 B
2022
Allama Iqbal Open Univeristy
中级/A级, 中级/A级, ‎
Fine Arts
等级 B
1999

技能

熟练 Accounts Administration
熟练 Active Listening
熟练 Analytical Skills
中级 Cafe Management
初学者 Certification Food Safety level 1 (PFA
熟练 Certifications
熟练 Conservation Awareness
熟练 effective team leader
熟练 entreprenerial
熟练 Excellent speaking skills in the target language
初学者 Expert in Hospitality Industry
熟练 Handling Assignments
熟练 Happy
熟练 IT Support Responsibilities
熟练 Italian Cooking
熟练 Managerial
熟练 Nutrition Management:
中级 Office Work Assisting
熟练 Operational Tasks Handling
熟练 Operations Tasks Management
熟练 Organizational
熟练 People Management
熟练 Production Quality Monitoring
熟练 Quality Control Processes Command
熟练 Record Keeping
熟练 Relations Management
中级 Restaurant Operations
熟练 RESTful APIs
熟练 Smooth Operation Handling skill
熟练 Staff Services Management
熟练 Staff Training
熟练 Team Building
熟练 Team Management
熟练 Team Motivation
熟练 Tracking System Monitoring
熟练 Transaction Record Management
初学者 Web Application Design

语言

熟练 乌尔都语