Total 11+ years of exposure of various aspects in Customer Services and Sales Operation and Contact Center experience including 1 year as a Customer Care Executive capable/used multiple CRMs tools and procedures. Proficiency in communication with personal/verbal/written and web based general/technical support as well.
Competent in managing & coaching of cross-functional teams under pressure environment, understanding of quality management in a services environment; leading teams that results in maximizing positive customer experience.
Highly disciplined, organized and attention to detail with analytical skills along with administration skills.
Ability to effectively plan, coordinate & meet deadlines, Self-driven, able to prioritize tasks and implement changes smoothly.
Ensured self adherence to schedules & office ethics, and performance optimization in day to day operations.
Experienced in handling of irate customers as and when required and interacted with the internal & external customers in an efficient, friendly, and professional manner.
Participated in management meetings by contributing ideas for improvement & enhancing customer satisfaction, customer focus and customer experience.
Worked on Customer Retention, Acquisition and re-engagement activities.
Analyze/follow up the current hot issues and irate customers complaints & escalate to Concerned departments (As required) during the operations.
Provided 1st Level IT support including OS installation & software troubleshooting.
Assisted on Office administration task & suggesting improvement where required.
Create and execute a digital marketing plan for the growth of the Company and its ancillary projects.
Generate sales lead, build pipelines, and convert prospects to sales numbers.
Recruit, train and develop Sales force.
Develop and grow various business sectors for subscriptions and sales.
Actively seek out new sales opportunities through various channels, business groups and social media.
Conducting product demonstrations for sale and training properly.
Meet quarterly & annual sales targets.
Execute product visibility and brand awareness in domestic markets.
Manage customer accounts and build a strong and healthy relationship with them.
Market research, competition analysis and follow market trends.
Staying up-to-date with new products/services of the industry.
Skills:
Building Professional Relationships.
Team Management.
Analytical Skills.
Sales Teams Development.
Property Management Consulting.
Business Development Strategies.
Real Estate Marketing.
Fursan is Wireless Internet Service Provider (WISP) and I am appointed as BDO for making strategies to excel the business and making Brand awareness in local market specifically in FATA sector.
Convincing people to do investment in company by owning the company\'s franchise and services.
Achieving the monthly targets and profit assigned by the management.
Team management, logistics management, supportive supervision of teams and supervisor for giving them on job training.
Making them abreast of all the policies and knowledge required for performing the task assigned.
Reporting field issues to the management for rectification and smooth running of the program.
Support and provide superior customer services to the calling customers.
Use questioning and listening skills that support effective telephonic communication.
To ensure self adherence to schedules & office ethics, and performance optimization in day to day operations.
Understand the impact of attitude in handling calls professionally, Effectively deal with job stress, angry callers and upset customers.
Use the most appropriate way to communicate with different behavior types on the telephone.
Apply the elements of building positive rapport with different types of customers over the phone.
Apply the proper telephone etiquette to satisfy various customer situations.
Experienced in handling of irate customers as and when required and interacted with the internal & external customers in an efficient, friendly, and professional manner.
Participated in management meetings by contributing ideas for improvement & enhancing customer satisfaction, customer focus and customer experience.
Worked on Customer Retention, Acquisition and re-engagement activities.
Analyze/follow up the current hot issues and irate customers complaints & escalate to Concerned departments (As required) during the operations.