In my Customer Success Manager role, I exercise a calculated and methodical approach to problem-solving. While I am independently motivated, I appreciate collective efforts and collaborate productively within group settings. Moreover, I am competent in billing and data analysis with proficiency in training

Provided solutions to operations issues for users of US Mobile, working closely via phone, email, live chat, and web teleconference with end-users.  Teamed on the hard push to resolve over 30 support tickets resulting from the failed rollout of new version of Help-scout, clearing entire queue within 8 hours.  Assisted customers with product selection based on stated needs, proposed use, and budget.  Engaged end users and answered questions via email, phone, website live chat, and in forums. 

 Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.  Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.  Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.  Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.  Managed and scheduled 10 employees to maintain optimal productivity.