概要

Mid-level ICT Manager/Project Manager
ITIL4, CCNA Microsoft Azure Administrator Associate (az104) Certified
I am a creative, seasoned, results-oriented, self-sufficient and self-driven ICT professional poised in ICT Infrastructure, Operations, Customer/Helpdesk Support, Servers and Network Management. I have over 18 years of specialized ICT experience working with the corporate sector, private industry, and government. and United Nations (The World Bank, UNESCO, WFP, IFC, WHO, JICA, CRS, DHL, Orient Energy Systems Bestway Cement etc.) Ability to lead team(s), manage deliver IT-related projects with RBM approach, ability to multi-task, react quickly to shifting priorities and meet deadlines. Committed to availability and functionality of ICT systems, effectiveness and efficiency and product/service delivery.
Areas of Expertise
Project Management, Time Management, Teamwork, Leadership, Services Management
________________________________________


ICT, IT ISMS Management
Information Systems/Servers
Network AD Audit
Server/Client Operating Systems (OS)
PABX Call Centre
Backup Disaster Recovery
Pfsence, TMG Fortinet
Cryptography (encryption/decryption etc) Networks (LAN/WAN/WLAN/WIFI/MAN
Customer Service / Customer Support
ICT4D IT Project Management
IP CCTV, Access Control
Networks (Routing Switching)
ICT Documentation
Virtualization (Hyper-V, VMware V-Canter)
ERP MS AX Dynamic SAP
Incident Response Awareness Training
Third-party Management ICT Supply Logistics
Procurement / Asset Management
Power (Generator, UPS, Stabilizers, Solar)
Training, Team Building Leadership
Risk Assessment Management
MS Azure (AD, 365 Microsoft)
Security Policy and Procedures

Languages English (Primary, Fluent), Arabic (Basic), Urdu/Hindi (Fluent)

项目

Call Centre
Orient Energy Systems
Build Local Area Network projects in the following offices.

工作经历

公司标识
DEPUTY MANAGER IT INFRASTRUCTURE
Bestway Cement Limited
Feb 2023 - 代表 | Islamabad, Pakistan



In my capacity as the IT Deputy Manager of Infrastructure & Operations at Bestway Group, I have effectively overseen a dedicated team responsible for the strategic planning, implementation, and maintenance of vital IT systems and infrastructure. My extensive expertise encompasses the management of data center operations, network infrastructure, cloud services, and cybersecurity programs. Furthermore, I have successfully orchestrated the execution of multiple IT projects, ensuring both punctual delivery and the highest standards of work quality.

As the Infrastructure and Operations Advisor for Bestway Group, encompassing Bestway Cement Ltd, Bestway Well Pharmacy UK, Bestway Wholesale UK, and Bestway Renewable Technologies, I provided leadership and oversight for key locations, including the Bestway Cement Head Office, DR Site, and five plant offices in Pakistan. My responsibilities extended to ensuring the continuous delivery of ICT Lights-on Services.
IT Help Desk setup and implementation (ManageEngine Service Desk) & Direct Access VPN Server 2019.
Managing Azure Active Directory (Implementation of Policies through Microsoft Intune.
Microsoft Azure Cloud Support (WELL’s Pharmacy & Wholesale _UK based Bestway Business).
Management and troubleshooting of Surveillance systems (IP CAM, CCTV & NVR).
Open-source PF-Sense firewall configuration for placement of Zimbra and spam controlling
Juniper SRX1500 firewall Configuration (DMZ Rules & Routing).
Installation and configuration of network devices i.e. Cisco routers & switches (4000 300, 2800)
Configuration of Virtualization on Microsoft Hyper-V & VMware - EXSI 7.0 & V-Center management Ver 7.0.
Implementation & Configuration of RUCKUS Wireless APs & Controllers in Bestway 


公司标识
Asst.Manager IT
Orient Energy Systems
Jan 2012 - Jan 2023 | Islamabad, Pakistan


Overall management and supervision of Islamabad & Peshawar offices.
Administration, installation and maintenance of all the servers (2008, 2012, 2016 & 2019) including Active Directory, Security Policies, File & Print, proxy, ISA/TMG 2010, Mcafee Server and application servers. Also responsible for weekly and monthly backups of all the servers.
Planning, designing and management of network (LAN, WAN, MAN etc.) and management of network devices (Cisco, Juniper & Fortinet) & Create internet policy for Visitors, Company Top Management and Employees.
Installation, configuration, and management of the security telecoms i.e.  Panasonic PABX/Exchange, CCTV and Biometric Entry and Attendance System etc.
Build and maintain healthy relationships with other business sector, vendors and ISPs.
Maintenance of IT setups in official guesthouse and make sure the availability of smooth internet connectivity 24/7.
Provide IT related Support of 150 plus OES Users WIN 7, 8 & 10 /Office 2010, 2013, 2016& 2019 Outlook /Cummins & GE Generator, HVACR, CCTV, PABX, Fire & Security Panel related software etc.

公司标识
ICT Officer (OUTSOURCED THROUGH MUSHKO PVT. LTD)
Nestle Pakistan Limited
Aug 2011 - Jan 2012 | Islamabad, Pakistan

• Responsible for IT Operation in North Sites i.e. Afghanistan, Peshawar and Jhelum Sales Offices.
• Maintain data backup and restore testing.
• Coordination with teams in Nestle Sydney and nestle HO Lahore for day to day IT matters.
• Implementation of projects with coordination of teams in HO.
• Monitoring of IT services with the help of various health checks.
• Maintain IT Assets Inventory
• Pre EXE Server ( Installations of windows Vista & all Nestle related Software’s)
• I VPN ( Configuration of IVPN Clients)
• Nestle Standard software’s. (Server patches ,SAP, Outlook & I. Pass)

公司标识
IT & Admin Officer
Tyco International (Fire & Security)
Mar 2008 - May 2011 | Islamabad, Pakistan

• Overall supervision of IT & Admin sections.
• Supervising a team of 15 staff under my direct supervision.
• I am responsible for IT related matters i.e. User Support, Evaluation, Planning, Budgeting, Purchases, Troubleshooting, Server/PC Administration, CCTV and other security related devices configuration and training of local users and clients.
• My responsibilities also included Office Administration for proper implementation of Company’s Policies and Regulations, General Administration, HSE Requirements, Attendance and liaising with other branch offices and vendors / service provider’s relations.

公司标识
Resident Engineer
DHL Logistics (Formerly Exel Pakistan Pvt. Ltd.)
Jun 2007 - Mar 2008 | Islamabad, Pakistan

Resident Engineer (assigned by NDS Technologies in IT Helpdesk Unit)

• Over all Supervision of the IT Section.
• Troubleshoot Hardware and Software & Networking
• Day to day feed back about IT report and data status Responsibilities includes designing and maintaining an information system to monitor the progress.
• Analyzing the gathered information, to derive conclusions and suggest recommendations hardware and software.
• Furthermore, I am responsible for providing training to the staff

公司标识
Network Engineer
NDS Technologies Pvt. Ltd.
Feb 2005 - Mar 2008 | Islamabad, Pakistan

Build, Organize and Configure Network Projects. [LAN’s Cabling, installation of switches, Patch Panels and Face plates. Configuration and management of LAN.]

• Troubleshooting related to Hardware and Software of LAN, workstations (clients), Laptops and Docking stations, Printers, Faxes and Photocopiers etc.]
• Troubleshooting of Dell Servers (Power Edge 1800, 2400, SC1420 etc.)

Served in following offices regarding LAN, WAN, Desktops, Note Books, Troubleshooting, Viruses etc.:
The World Bank, Tullo, MARI Gas, JICA, United Nations Development Program. (UNDP), International Finance Corporation. (IFC), World Food Programme (WFP, Islamabad) Ministry of Interior., British Council, Catholic Relief Services. (CRS), Tullow Oil., Kohinoor Textile Mils Limited. (KTML), Nortel Networks, International General Insurance. (IGI), Mari Gas, Saadi Cement, United Nations Educational Scientific and Cultural Organization (UNESCO)

公司标识
Hardware Engineer
Gerry’s Soft Logic Islamabad
Jan 2004 - Feb 2005 | Islamabad, Pakistan

I have been working at Gerry’s Soft Logic as Hardware Engineer. At the office I was responsible for :

• Build, Organize and Configure Network Projects. [LAN’s Cabling, installation of switches, Patch Panels and Face plates. Configuration and management of LAN.]

• Troubleshooting [Troubleshooting related to both Hardware and Software of LAN, workstations (clients), Laptops and Docking stations, Printers, Faxes and Photocopiers etc.]

During the period, I served in following offices regarding LAN, Desktops, Note Books, Troubleshooting, Viruses etc.:
Habib Bank, Askari Bank, Standard Charted, Ministry of Interior, ICI Paint, International
Finance Corporation (IFC), National Library, Qaid-e-Azam University, etc.

公司标识
Page Maker
Daily Economic Times
Jan 2002 - Dec 2003 | Islamabad, Pakistan

I have been working with Daily Economic Times for more than one year. Working with the paper’s team, I have been looking after filing, maintenance of daily transactions record and the page making as well.

During my assignment I have worked on various applications like Quark Express, Adobe Photoshop, Adobe Page Maker and Corel Draw etc.

学历

Emerging Systems
证书, ‎
CISCO - CCNA
Completed
2021
Emerging Systems
证书, ‎
Incomplete
2021
Emerging Systems
证书, ‎
Incomplete
2021
Allama Iqbal Open University (AIOU)
学士, 技术学士, Bachelors in Arts‎
Information Security and Network Administration
等级 C
2010

技能

熟练 Active Directory
熟练 data analytics
熟练 Security Firewall & UTM
熟练 3D Creative Skills
中级 Accounts Coordination
熟练 Active Directory
熟练 Admin Server Management
熟练 Admirative Assistance
熟练 Advanced Windows Server Administration
熟练 Analytical Skills
熟练 Audio Visual Support
中级 CCNA
熟练 Conservation Awareness
熟练 Creative Desing Skills
熟练 Cricket, Computer related search
中级 Csutomer Services
熟练 Emil Writing Skills
熟练 End user support: L1 & L2
熟练 Excellent communication Good listening and
熟练 Handling Assignments
中级 ITIL V4
熟练 LAN
熟练 MAIL SORTING
熟练 MCP
中级 Microsoft Azure Administrator
熟练 Microsoft Office 2019
熟练 MS Desktop Customer Service
初学者 Network Security
熟练 Operating System Administration
熟练 Operational Tasks Handling
熟练 Oral Verbal communication
熟练 OS Troubleshooting
熟练 Production Quality Monitoring
熟练 Pursuing News Stories
熟练 Security Frameworks
初学者 SIP
熟练 Spreadsheet Navigation
熟练 TCP/IP
熟练 Technical Expertise
熟练 Typing Speed
熟练 VAn
熟练 VAS Support
熟练 Vmware etc Network En
熟练 VPN
熟练 Windows Systems Administrator
熟练 WinOMS CS
熟练 Wireshark 

语言

中级 英语