 Dealing customers on counter.
 Provide assistance to solve the agent\'s problem about ticketing, Groups, Refunds or anything about what he does want.
 Issue, reissue and revalidate tickets on counter.
 Dealing refunds on counter.
 After issuance making ERP for accounts department.
 Make daily field report and follow up the inquiries about the ticketing and groups from the agents.
 Providing information to IATA agents (SOTO, SOTI, SITI) fares promotions of all GSA airlines.
 Co-ordinate with the counter staff and solve the agent problems.
 To aware the agents about any updated news from the airline.
 Achieve monthly or weekly sale targets.
 Train and supervise new joiner counter staff.
 Working under high pressure.
Good hands: AMADEUS / SABER/ GALILEO INTERNATIONAL ELECTRONIC TICKETING SYSTEM

 Dealing with customer queries and complaints.
 Training and supervising staff.
 Manually store group fare on Amadeus & Galileo.
 Process refund on (Galileo, Amadeus & Sabre).
 Reissue tickets on (Galileo, Amadeus & Sabre).
 Issue EMD’s on Amadeus and Galileo.
 Refund EMD’s on Amadeus.
 Dealing ACM’s.
 Providing advice about visas or passports.
 Dealing with all airlines’ sale support department & with SPO’s.
 Email booking and tickets to clients throw GDS.
 Make monthly or weekly target for sale’s staff.
 Dealing high volume of recruitment group tickets.
 Enter passports and visa details on all GDS.
 Working under high pressure.

 Dealing customer by using GDS (Galileo).
 Determining clients, needs and suggesting suitable travel packages
 Organizing travels from beginning to end, including tickets, accommodation
 and transportation.
 Supplying travelers with pertinent information and useful travel/holiday materials.
 Diagnose the client’s specification and wishes and suggest suitable travel packages or services.
 Collect deposit and balances
 Use promotional techniques and prepare promotional materials to sell itinerary tour packages
 Create and update electronic records of client.
 Maintain relationship with key persons.
 Keep financial statements and documents.
 Reach the revenue and profit targets.