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概要
I am a result oriented and service-driven professional leveraging over 07 years’ experience in achieving a comprehensive range of customer service, operations, human resource, financial operations, customer-facing and administrative processes in challenging settings with an assertive yet rapport-building management style, exhibit an intuitive sense to recognize profit opportunities. Consistently achieve record-high customer contentment rankings, improvements to the bottom line, and turnaround of underperforming operations in fast-paced environments. Performance driven 2nd Assistant Manager Operations who provides a strong visible leadership and process excellence skill set to build and revitalize organizations within highly specialized environments. Possess time management skills with recognized aptitude to work accurately and quickly prioritize, coordinate and consolidate tasks; resilient with a high level of personal integrity.
My key skills include Operations Management, Human Resource, Staff Training, Problem Solving, Financial Operations, Inventory Control, Customer Service, Communication Skills, Business Management, Primary Documentation, Strategic Planning & Analysis and Microsoft Office
Currently I am engaged with McDonalds Pakistan, as a 2nd Assistant Manager Operations, where I accomplish financials and other document work and reports generation; administer staff and maintain reports on productivity, steer efforts towards overall management of operations. Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background.
工作经历
2nd Assistant Manager Operations
• Oversee branch with overall business including product sales, customer service and safety; supporting branch in all matters related to operations as well as manage multiple priorities and staff in operations
• Address customer complaints and concerns by collaborating with employees and ensure the swift resolution of issues to preserve customer loyalty in accordance with company policies.
• Accomplish financials and other document work and reports generation; administer staff and maintain reports on productivity, steer efforts towards overall management of operations.
• Conduct and lead meetings with staff members to update information, feedback, and delivering solutions.
HR Manager
• Served as knowledge expert on human resources matters; research employee compensation to ensure competitive salaries and accurate classification which contribute to highest associate engagement and satisfaction rating.
• Controlled staff in the areas of organizational structure, compensation, employee database maintenance, monthly payroll, employee’s files, benefits administration, employee relations/grievances and HR filing system.
• Monitored and revised employee handbook, wage studies, maintenance of HR records, employee orientation, conducted performance evaluations, hiring, discipline, and management reports.
• Processed all HR related documentation & correspondence, letter of appointments, attendance and leaves, changes in employment, promotions, salary raise, transfers, explanation and warning letter.
Swing Manager
• Provided professional and friendly customer service, greeted all customers, and handled customers’ maintenance requests and complaints in a prompt manner to ensure client satisfaction and retention.
• Developed and strengthened professional working relationship with a wide range of customers, by meeting and exceeding customer expectations and requirements within the department.
• Correctly received orders, processed payments and responded appropriately to guest concerns as well as managed work flow to exceed quality service goals.
• Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior and parking lot.
Crew Trainer
• Headed people, equipment, and product, hired and trained crew on management development programs and performance evaluation system, gathered feedback and initiated specific actions to improve customer satisfaction
• Led crew meetings and performance reviews, managed payroll, and implemented HR polices, and procedures to achieve targets.
