概要

Experienced and Energetic Strong Team Player with over
Four years of experience and effectively managing Assigned tasks and using developed strong Customer-centric Skills to increase sales & overall company productivity. Moreover, have a Learning & developing Attitude toward enhancing educational and professional skills in a stable and dynamic workplace.

工作经历

公司标识
Office Coordinator
Evan & Mayer International
Sep 2021 - Feb 2022 | Lahore, Pakistan

Generation Of Assigned Reports
Maintain records Of Employees
Manage Attendance
Documentation of Staff
Coordination With Merchandisers

公司标识
Telesale representative
Sep 2020 - Jul 2021 | Lahore, Pakistan

Communication With Existing & New Clients
Achieve Sales Growth of Team as Good Team Player
Attend hurdles & Meetings to Enhance Knowledge
Identify Interests of Clients in Real Estate Property
Maintain KPIs & Ensure Quality of Communication

公司标识
Order Coordinator
Facebook (Online Store)
Jul 2018 - Mar 2020 | Lahore, Pakistan

Worked online on Facebook Page
Provide information on Products
handle queries Customers
Manage & book Orders

公司标识
Customer Service Officer
CMPak Pvt Ltd (Zong)
Feb 2018 - Jul 2018 | Lahore, Pakistan

Experienced With Advance Customer Relation Management
Applications
Experienced with Upselling & Handling network Complaints
Familiar with tracking Records of Customers
Provide Excellent Resolution of Queries

公司标识
Customer Relation Officer
Abacus Consulting
Feb 2015 - May 2016 | Lahore, Pakistan

• Worked in information technology services - Business process outsourcing, business vertical • Worked on Retailer support Project by Telenor • Worked at Prepaid info Services 345 & Internet Back-End Support Officer • Using Multiple CRM Applications Regarding Customer Database • Maintain Excellent Call Service Level During Tenure • Ensure Excellent Call Quality Level Along with KPIs

学历

Virtual University of Pakistan
硕士, MSc, Human Resource Management ( Enrolled 4th Semester)‎
Human Resource Management
CGPA 3.1/4
2022
Virtual University of Pakistan
证书, Digital Literacy‎
Computer Applications
Completed
2020
University of the Punjab
学士, 贸易学士, B.Com‎
Commerce
所占比重 47%
2014
Punjab Collage of Commerce (PCC)
中级/A级, 贸易学学生, I.Com‎
Commerce
所占比重 55%
2009
BISE , Lahore
大学入学/0级, 科学, Matriculation‎
Science
所占比重 62%
2007

技能

中级 Accoounts Management
中级 Analytical
熟练 Client Dealing
熟练 Cooordination Skills
熟练 Customer Contact Skills
熟练 Customer Services Oprations
熟练 Customer Support
熟练 Data Comparison
熟练 Database Management 
熟练 Detail Oriented
熟练 Feedback Assessment
熟练 HFO Operations Handling
熟练 Internet Browsing
中级 Legal Documents Management
熟练 Listening to Customers
熟练 Management Skills 
中级 MS Excel
熟练 Official Tasks Handling
熟练 Oral Communication Skills
熟练 Problem Resolution Skills
熟练 Process Operations Handling
熟练 Product Knowledge
熟练 Proficient in Mandarin
熟练 Relations Management
熟练 Team Player
熟练 Time Managment
中级 Vehicle Examination
熟练 Verbal Communication

语言

中级 英语
熟练 旁遮普语
熟练 乌尔都语