Manage and maintain, update the company software and
websites.
• Analysing system and application logs and identifying potential
issues with computer systems.
• Performing account setup and workstation.
• Using C Panel to creates the Emails accounts, user’s accounts and
reset the passwords.
• Provide onsite and desk site support to end users.
• Help our employees with daily IT related issues.
• Provide expertise and support during systems & PC upgrades,
installations, and maintenance.
• Resolve IT cases in a timely manner adhering to SLA agreed upon.
• Manages customer communications on scheduled and nonscheduled
system maintenance providing a communication hub
between the business and IT.
• Maintain the daily performance reports of team members.
• Assists on Service Desk, Wireless and Desktop Support related
projects and activities as assigned by management.
• Generates statistical reports for management as requested.
• Maintains detailed and accurate end users account information
and related distribution lists.
• Manage the communication infrastructure and firewall.

On site and remote IT Support for Software Applications comprising ERP, CRM, CSP and other on demand support such as installation, troubleshooting and performance.
Manage, Maintain, Update & Monitor HELPDESK Ticketing system on daily basis with accurate and timely information
Provide remote support to clients
Provided technical support by identifying, investigating and resolving software, administration and Network monitoring technical problems.