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概要
Troubleshoot user’s networks, equipment, software and services.
Provide follow-up calls to ensure satisfactory issue resolution.
Hardware and Software configuration IT support.
Make reports on weekly basis for the faulty IT assets of location.
Escalate complaints to second Level Support Teams like System Admin and Network Admin.
Coordination with different vendor’s over telephone, meetings and emails regarding the hardware issues faced by the users.
工作经历
Network Engineer
Manage Server releated issueÂ
Configure switchese and router
And manage everything as well as system administrator
IT-Support Engineer
Troubleshoot user’s networks, equipment, software and services.
Provide follow-up calls to ensure satisfactory issue resolution.
Hardware and Software configuration IT support.
Make reports on weekly basis for the faulty IT assets of location.
Escalate complaints to second Level Support Teams like System Admin and Network Admin.
Coordination with different vendor’s over telephone, meetings and emails regarding the hardware issues faced by the users.
Network and System Support Engineer
Troubleshooting
Ticket generation
Network Monitoring
Devices Installation
Configuration
Hardware and Software installation
Reimage
Network Administrator
Work as a Network and System Administrator and IT Support as well as in different position. Working on different CISCO Routers and Switches.
VTP
NAT
VLAN
ACL
Routers (Cisco,)
Windows Server 2012 R2 Installation
Active directory
DHCP and DNS Installation