概要

Manager Operations and Business Development with substantial experience in the implementation and management of large-scale Customer Care Operations, Sales and Marketing, Human Resource Management, Training and development, Collection and Revenue Assurance, Quality Assurance, team motivation, development and fulfillment strategies. During the last 12 years, I have been / have provided Services to Qubee Broadband, PITC (Power Information Technology Company - WAPDA) Mobilink GSM, Paktel GSM, Instaphone, Telecard, SNGPL 1199, Service Shoes, Servaid Pharmacy, Lakson Tobacco Company, Haier, Supernet, and Special Communication Organization (SCO)

工作经历

公司标识
Manager Contact Center Operations
Ovex Technologies
Oct 2018 - 代表 | Lahore, Pakistan

Leading the high scale Project of Power Information Technology Company (WAPDA). Providing the customer care services that includes the respond on In/Outbound calls, SMS, Email Queries, Web Queries and managing the Prime Minister Development Unit’s queries/complaints. Managing the extensive team of 165 CSR, 5 Operational Team Leads, 5 Quality Assurance Executives and almost 15-20 Support Staff including IT Executives.

公司标识
Collection/Inventory Supervisor (Central)
Augere Pakistan (Pvt.) Ltd. (QUBEE)
Nov 2010 - 代表 | Lahore, Pakistan

公司标识
Operation/Business Manager
Standard Manufacturing Company (Pvt.) Ltd.
Dec 2010 - Feb 2012 | Lahore, Pakistan

公司标识
Supervisor, Contact Center
Ovex Technologies, Pakistan
Nov 2008 - Dec 2010 | Lahore, Pakistan

公司标识
Team Lead Operations
MPS(Instaphone and Paktel GSM) and OVEX Technologies
Jun 2005 - Oct 2008 | Lahore, Pakistan

学历

University of the Punjab
学士, , Bachelors‎
Human Resource Management
等级 A
2003

技能

熟练 Closing
熟练 Customer Interaction Management (CIM)
熟练 Handling Assignments
熟练 Order Management Solution
熟练 Salesforce Administratorv
熟练 Skype
熟练 Social Studies Subject Command
熟练 Students Data Handling
熟练 TeamSupport

推荐

简短自我描述

Imran is a great team player, someone everyone enjoys working with.