Successfully completed the training with the official training material recommended by SAP.
BA responsibilities in Shop Inc Project which is introducing e-gift card products for the customers.
Responsible for designing all the design mockups (web & mobile both).
Responsible for creating a process flow of the project.
Responsible for maintaing Sprints in Jira, and documentation in Confluence.

Developed project backlog and sprint backlog from requirements and run daily sprints.
Tracked and monitored tasks and team collaboration using agile tool Jira and confluence for collaboration.
Produced sequence diagrams, business mappings, performed data analysis, UML diagrams for functional requirements
documentations.
Worked closely with P.M to produce daily executive reports, gather business intelligence and organize periodic checkpoint meeting involving key members of the organization and project team.
Gathered requirements from project team through conference calls, live meetings, and emails.
Coordinated, initialized and facilitated joint requirement planning seminars for business and functional requirement
gathering, analysing, and documenting them in the product backlog and subsequently breaking up feature lists into user stories,
and drawing up acceptance criteria.
Captured business rules and scenarios for implementing requirements in the enterprise environment in compliance with
pci-dss and pa-dss regulatory standards in credit card information.

Analyzed Risk, Issues, and articulate questions & recommendations to customer & team member.
Prepare & maintain work plans.
Reduced number of opened issues & cases by 70% by recommending improvements to methodologies and
processes.
Act as liaison between client, managers and technical consultants.
Monitor progress and introduce change.
Manage calls with clients in United States, England & Australia.

Testing and customization of Microsoft dynamic CRM 2011, 2013, 2015 and 2016 & E-Banking application (Mobile banking, Internet Banking and Loan System), preparation and configuration of demo environment for client.
Preparation of Requirement Traceability Matrix, Test Plan, Test Scenario and Test Cases from the Functional specification documents.
Using Microsoft Test Manager for Requirement Management, Test Cases Management, Reporting and Project Management.
Detailed defect reporting and tracking using Team Foundation Server (TFS).
Analyse test results to assure quality of existing and new functionalities
Creating test evidence reports and training manuals.
Manual Testing of Microsoft Dynamics CRM (VeriTouch) and Internet Banking (VeriBranch).
Integration testing of Microsoft Dynamics CRM with core banking system.

Implemented LED software mainly for schools and Returned and Services League (RSL) clubs.
Analysed & coordinated with customer’s requirements.
Scheduled & instructed on-call software training.
Remodelled & tested LED sign in-house.
Reduced customer complaints up-to 70% in a month.
Programmed & maintained website for tracking up new sales, support issues.
Systematised process of support calls & visits.

Designed test plans and UAT reports.
Generated & maintained test plans & report against the assigned project.
Performed multiple testing depending on the software needs.
Strengthened final product given to the customer up to 30% in 3 months period.
Evaluated test environment requirements.
Prioritized timelines, milestones with project’s deadline.
Track problems/bugs and fixes.
Testing of Banking Applications, Internet Banking, CRM and Finical Middle-ware software products from Alternate channels like ATMs, Internet Banking, IVR, POS, and Mobile Banking.
Testing of transactions on local country and international payment switches.
Perform regressing Testing for VISA BASEI, VISA SMS and VISA EUROPE BASEI using VTS.
Perform online and offline certification for VISA and China Union Pay switches.