概要

PROFESSIONAL SUMMARY

Operations Management Professional possessing vast experience in Client Services, Sales Operations, Business Intelligence & Management. Team Player with strong leadership skills. Solution-Oriented & focused individual with handful experience of managing & administration of different tasks. Capable of thinking analytically, communicating effectively & executing efficiently. Possessing a track record of building strong relationships with executive decision makers & influencers. Strong believer of continuous improvement through extensive training.

Achievements:
Active Contributor for Cheetay Logistics Launch in Karachi.

Mapped 400+ areas of Karachi for Cheetay's App Integration.

ILMI Launch in Sindh, Text Pvt Ltd in collaboration with Education & Literacy Dept. Sindh,

Resolved 6,257 complaints of Education Stakeholders successfully within 1 year for Sindh Education, Text Pvt Ltd.

Secured a grant of $2.5 million from DFID, UK for expanding the project of ILMI in Balochistan.

ILMI Launch in Baluchistan, Text Pvt Ltd under supervision of DFID, UK.

项目

ILMI Baluchistan
ILMI

工作经历

公司标识
Sales Operation Lead
Cheetay Logistics
Jan 2019 - 代表 | Karachi, Pakistan

"Cheetay is an E-Commerce marketplace platform with the advantage of a logistics fleet for fulfillment"

Analysis of the sales operation & assessment of the sales data of the organization.
To maintain & examine the monthly, quarterly, and annual sales reports to identify sales patterns and areas for improvement & comparing actual sales data to revenue projections and expectations.
To use previous sales data and market trends to develop forecasts and projections.
To regularly prepare reports and presentations for Executives and other company Leaders including data on market performance, competitor research, and general sales trends.
To examine the performance of the Key Accounts Management team & Business Development team.
Monitors budgets by comparing and analyzing actual results with plans and forecasts of the Sales & Account Management operations
Mapping of Areas for integration over the Application & website
Manage & organise data of more than 1200 Vendors.
Active contributor in the Launch of Cheetay Logistics in Karachi.

公司标识
Operations Lead
Text Pvt ltd
Jun 2016 - Oct 2018 | Karachi, Pakistan

"Founded in 2011 by Leaders in Strategy, Technology, Marketing & Big Data to create transformational impact using Mobile"

Led the customer service operations for the project of Education Department of Sindh & Baluchistan running under the umbrella of Department for International Development (DFID), UK.
Analysis & Management of the customer service operations, marketing & business campaigns of the clients.
Create, manage & lead the team, providing appropriate coaching & mentoring along with monitoring the quality.
Set & execute a client relationship strategy that defines the issues to focus on, the opportunities to pursue & the resources to invest in.
Acting as an entrepreneur and delivering the best a team has to offer by mobilizing the right people, resources, and ideas into client relationship.
Identifying & timely escalating the issues of the CMS Software to the Data & Production teams.
Reaching out to the stakeholders of the Department via text messages, emails & Social Media & gathering the data & information according to the requirement of the Department.
Performed visits to the different districts of Sindh & Baluchistan whenever required in order to facilitate the stakeholders.
Maintaining a log of the complaints including cases related to Infrastructure, harassment, Procurement & Finance and presenting the reports to the Head of the Department & coming up with strategies & plans for the resolution of the complaints.
Forecasting the issues & devising plans for their resolution with the coordination of stakeholders of Department.
Jointly worked with the Monitoring team of Sindh Education for the Biometric verification of the Employees.
Presenting the project in the seminar & conference held by the Education Department of Sindh & Baluchistan.

公司标识
Customer Care Representative (IRU)
Mobilink GSM (PMCL)
Dec 2012 - May 2016 | Karachi, Pakistan

To identify & fix system issues of Telecommunication i.e. General Packet Data Services and Multimedia Services using softwares Like HLR, Seibel, Efront, Casper & ADM (for handset troubleshooting).
To identify & fix issues of financial transactions i.e. Money transfer, Utility Bill payments, Mobile Load Transactions, using softwares Like Huawei Cloud Payment Solution (CPS), NADRA verysis, NADRA-E-Sahulat, CTI (for ATM CARDS) & EFRONT.
Providing on call resolution to the customers with excellent quality of service & maintaining the average handling time in order to achieve the desired KPIs.
Maintaining the level of empathy, calming attitude & the use of positive language during calls.
Following up with the customers through calls, chats & emails for their feedback in order to improve the quality of service.

公司标识
Visiting Faculty Instructor
Govt Polytechnic Institute Thatto (STEVTA)
Nov 2011 - May 2012 | Thatta, Pakistan

公司标识
Internee
Pakistan Steel Mills Karachi
Jan 2011 - Feb 2011 | Karachi, Pakistan

公司标识
Internee
Pakistan Civil Aviation Authority
Jun 2010 - Jun 2010 | Karachi, Pakistan

学历

Karachi University Business School University of Karachi
行政工商管理硕士学位, EMBA‎
Marketing
CGPA 2.7/4
2020
Mehran University of Engineering & Technology
Bachelors in Engineering, Bachelors of Engineering‎
Electronics
所占比重 69%
2010

技能

初学者 Air Freight
熟练 B2B Marketing
初学者 Branch Accounting
中级 Branch Administration
中级 Branch Management
熟练 Branch Operation
熟练 Business Analysis
熟练 Business Development Process
中级 Business Envelopment Process
熟练 Business Strategy
熟练 Client Relations Skills
熟练 Commercial Business
熟练 Conservation Awareness
初学者 Corporate - IT Department
中级 Counter Billing
熟练 Creative and innovative thinking
中级 Creative Campaign Development
熟练 Customer Service Operations
熟练 Delegate Management
中级 End To End Sales
中级 Enterprise Technology Sales
熟练 Food Knowledge
初学者 Global Business Development
熟练 Goal Oriented
熟练 Haircut Consultation
初学者 International Business Exposure
熟练 Key Account
熟练 Language Skills
熟练 Leadership Management
中级 Marketing & Advertising
熟练 nalytical Skills
熟练 New Business Development
熟练 Official Assignments
初学者 Opening Branch Offices
熟练 Operations Administration
熟练 Operations Control
熟练 Operations Management
熟练 Operations Responsibilies
熟练 Persuasion
熟练 Presentation Skills
熟练 Proficiency in spoken and written English
熟练 Purchase Management
熟练 Pursuing News Stories
初学者 resea
熟练 Sales Growth Analysis
熟练 Sales Process Development
初学者 Salesforce
中级 Social Media Management
熟练 Strong analytical thinking and planning skills
中级 Supply Chain

语言

熟练 信德语
熟练 乌尔都语
中级 英语