Operations Management Professional possessing vast experience in Client Services, Sales Operations, Business Intelligence & Management. Team Player with strong leadership skills. Solution-Oriented & focused individual with handful experience of managing & administration of different tasks. Capable of thinking analytically, communicating effectively & executing efficiently. Possessing a track record of building strong relationships with executive decision makers & influencers. Strong believer of continuous improvement through extensive training.
Active Contributor for Cheetay Logistics Launch in Karachi.
Mapped 400+ areas of Karachi for Cheetay's App Integration.
ILMI Launch in Sindh, Text Pvt Ltd in collaboration with Education & Literacy Dept. Sindh,
Resolved 6,257 complaints of Education Stakeholders successfully within 1 year for Sindh Education, Text Pvt Ltd.
Secured a grant of $2.5 million from DFID, UK for expanding the project of ILMI in Balochistan.
ILMI Launch in Baluchistan, Text Pvt Ltd under supervision of DFID, UK.
"Cheetay is an E-Commerce marketplace platform with the advantage of a logistics fleet for fulfillment"
Analysis of the sales operation & assessment of the sales data of the organization.
To maintain & examine the monthly, quarterly, and annual sales reports to identify sales patterns and areas for improvement & comparing actual sales data to revenue projections and expectations.
To use previous sales data and market trends to develop forecasts and projections.
To regularly prepare reports and presentations for Executives and other company Leaders including data on market performance, competitor research, and general sales trends.
To examine the performance of the Key Accounts Management team & Business Development team.
Monitors budgets by comparing and analyzing actual results with plans and forecasts of the Sales & Account Management operations
Mapping of Areas for integration over the Application & website
Manage & organise data of more than 1200 Vendors.
Active contributor in the Launch of Cheetay Logistics in Karachi.
"Founded in 2011 by Leaders in Strategy, Technology, Marketing & Big Data to create transformational impact using Mobile"
Led the customer service operations for the project of Education Department of Sindh & Baluchistan running under the umbrella of Department for International Development (DFID), UK.
Analysis & Management of the customer service operations, marketing & business campaigns of the clients.
Create, manage & lead the team, providing appropriate coaching & mentoring along with monitoring the quality.
Set & execute a client relationship strategy that defines the issues to focus on, the opportunities to pursue & the resources to invest in.
Acting as an entrepreneur and delivering the best a team has to offer by mobilizing the right people, resources, and ideas into client relationship.
Identifying & timely escalating the issues of the CMS Software to the Data & Production teams.
Reaching out to the stakeholders of the Department via text messages, emails & Social Media & gathering the data & information according to the requirement of the Department.
Performed visits to the different districts of Sindh & Baluchistan whenever required in order to facilitate the stakeholders.
Maintaining a log of the complaints including cases related to Infrastructure, harassment, Procurement & Finance and presenting the reports to the Head of the Department & coming up with strategies & plans for the resolution of the complaints.
Forecasting the issues & devising plans for their resolution with the coordination of stakeholders of Department.
Jointly worked with the Monitoring team of Sindh Education for the Biometric verification of the Employees.
Presenting the project in the seminar & conference held by the Education Department of Sindh & Baluchistan.
To identify & fix system issues of Telecommunication i.e. General Packet Data Services and Multimedia Services using softwares Like HLR, Seibel, Efront, Casper & ADM (for handset troubleshooting).
To identify & fix issues of financial transactions i.e. Money transfer, Utility Bill payments, Mobile Load Transactions, using softwares Like Huawei Cloud Payment Solution (CPS), NADRA verysis, NADRA-E-Sahulat, CTI (for ATM CARDS) & EFRONT.
Providing on call resolution to the customers with excellent quality of service & maintaining the average handling time in order to achieve the desired KPIs.
Maintaining the level of empathy, calming attitude & the use of positive language during calls.
Following up with the customers through calls, chats & emails for their feedback in order to improve the quality of service.