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概要
Experienced executive administrative assistant with a demonstrated history of working in the information technology and services industry. Skilled in Customer Support, Customer Relationship Management (CRM), Microsoft Office, and Back-end Operations. Strong support professional with a Bachelor's degree focused in Computer Science.
工作经历
Customer Support Specialist
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Technical Support Executive
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Customer Support Executive
- Resolving customer queries regarding product through different channels
- Guiding basic troubleshoot to customers on app related issues
- Escalating technical issues and suggestions to relevant departments in real time
- Collaboration with other departments for follow up on processes
- Completing courses and getting updates from knowledge base - Managing tasks with smart handling in a fast-paced environment
- Conducting sessions with team to discuss on going issues and make strategies to improve product
- Assisting team lead to train new associates through shadowing shift on the floor
- Setting a precedence for fellow team members to follow and maintain an enthusiastic attitude, friendly demeanor, and integrity-driven conduct at all times
