• Develop a growth strategy focused both on financial gain and customer satisfaction.
• Arrange business meetings with prospective clients.
• Promote the company’s products/services addressing or predicting clients’ objectives.
• Provide trustworthy feedback and after-sales support.
• Build long-term relationships with new and existing customers.
• Develop entry level staff into valuable salespeople.
• Achieving the given target, maintain the productivity and keep every staff member persistent.

• Revenue and profit generation, including new business development for the company.
• Identify and develop a target pipeline and aggressively market for new profitable status customers from the identified target sectors.
• Plan, prepare and present persuasive approaches and pitches to potential clients
• Gather information from clients, assessing their insurance needs and risk profile, reviewing and/or amending existing policies.
• Ensure growth of the business branch by performing marketing and public relations activities to create business awareness and designing marketing and sales strategies
• Manage the business development team.
• Grow and retain existing accounts by presenting new solutions and services to them
• Use an existing network of contacts to generate new business for the company
• Attend industry events to increase brand awareness and acquire new contacts
• Prepare status reports on client meetings and sales strategy
• Supervise & mentor other members of the team.

• Effectively managed high volume of calls of inbound customer.
• Answered a constant flow of customer calls of average 170 per day.
• Addressed and resolved customer complaints empathically, courteously and professionally
• Defused volatile customer situation calmly and courteously.
• Accurately, documented, researched and resolved customer services issue.
• Managed customer calls effectively, efficiently in a complex fast-paced and challenging call center environment.
• Identified chronic customer issues by creating complaint log and keep them in strong follow up.
• Referred unresolved issues to designated departments for further investigation.
• Acted professionally and patiently when addressing negative customer feedback.
• Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
• Checking daily work done by team and produce monthly reports using advanced excel spread sheet functions.
• Helping my team in handling difficult customers.
• Making calls to customers for details about their accounts.
• Recovery from default customers and putting their data in system.
• Solving customer issues about credit and billing.
• Assisted the management to improve the efficiency of the department.
• Arranged sessions for team to guide and to making analysis of targets assigned to each individual

• Sales of new Postpaid SIMs through visiting different locations including corporate companies, individual business persons and government officers etc
• Customers who visit office for the sale of SIM, attending and helping them in a very courteous manner
• On successful sale verifying customer documents from concerned department through proper channel as per company policy