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概要

Worked in call center industry for 2 years as a point person on careem project and now working as a Team Lead Manager at ycc solutions where looking after the team of 15 person's.


项目

Abacus consulting islamabad

工作经历

公司标识
Team Lead Manager
YC Solution\'s
Jun 2021 - 代表 | Rawalpindi, Pakistan

Working as a Team Lead & managing team also working as QC Manager for Team as looking after there quality assurance.

公司标识
Call center & Marketing
Brandlogics & Abacus consulting
Oct 2019 - 代表 | Rawalpindi, Pakistan

Worked as point person team lead at Abacus consulting on cream inbound project. Looking after a set of team also newly hired agents after nesting stage. 

学历

University of Kotli AJK
学士, 理工学士, ‎
Management
CGPA 3.6/4
2019

技能

熟练 Accounts Administration
熟练 Active Listening
中级 Boutique Knowledge
熟练 BPO Supervision Skills
熟练 British Accents
熟练 Call Center Development
熟练 Call Control
熟练 Commitment to Success
中级 Computer Skill
中级 Conservation Awareness
中级 Cooordination Skills
熟练 Customer Sercies
熟练 Customer Service Experience
熟练 Employee Relations Management
熟练 Excellent Communication
中级 Excellent Conflict Management Skills
熟练 Excellent Grammar Skills
中级 Export Development
熟练 Fluent in English
中级 Fluent In English and
熟练 Handling Assignments
中级 Human Resource Planning
熟练 Human Resource Policies
熟练 Inbound Handling
熟练 IT Support Responsibilities
熟练 KPI Reports Making
熟练 Leadership Development
中级 Legal Affairs Management
中级 Managerial Skills
中级 Marketing Stratergies
中级 Marketing and Sales
初学者 Marketing Skills
中级 MS Reporting Services
中级 Negotiation
熟练 Office Support
熟练 Official Tasks Handling
初学者 Order Booking
熟练 Patients Calling
熟练 Payroll Services
熟练 Policies Implementing
中级 Pursuing News Stories
中级 QA
熟练 Record Keeping
熟练 Recruitment Advertising
熟练 Spreadsheet Navigation
熟练 Store Knowledge
熟练 Supervision Skills
熟练 Sweeping Knowledge
熟练 Team Leading
熟练 Team Learning

语言

熟练 英语

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