Complete store operational requirements by scheduling and assigning employees; following up on work results.
Maintains store staff job by planning, monitoring, and appraising job results.
Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
Ensures availability of merchandise and services by approving and maintaining inventories.
Secure merchandise by implementing security systems and measures.
Protects employees and customers by providing a safe and clean store environment.
Maintains the stability and reputation of the store by complying with legal requirements.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Contributes to team effort by accomplishing related results as needed

• Accomplishes customer service objectives by orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees
• Communicating job expectations, planning monitoring, appraising, and reviewing job contributions.
• Planning and reviewing compensation actions, enforcing policies and procedures.
• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews,
• Preparing and completing action plans; implementing Productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
• Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Determines customer service requirements by maintaining contact with customers; visiting operational environments, forming focus groups; bench-marking best practices, analyzing information and applications.
• Improves customer service quality results by studying, evaluating, and re-designing processes, establishing and communicating service metrics.
• Monitoring and analyzing results; implementing changes.
• Maximizes customer operational performance by providing help desk resources and technical advice, resolving problems; disseminating advisories, warnings, and new techniques.
• Updates job knowledge by participating in educational opportunities,
• Accomplishes information systems and organization mission by completing related results as needed.

Quick and efficient dealing with customer inquiries or complaints.
Expedite customer Problems, including keeping them informed of delays or early fulfillment.
Occasionally working at antisocial hours in order to meet customers’ requirements, solving their problems for encouragement of future business
Proactive foreseeing of possible delays or complications and plan strategies to avoid or minimize them
Development and implementation of new systems, procedures or working practices to improve customer service efficiency.
Ensuring the accuracy of financial records for billing purposes, occasionally negotiating an alteration to the stated price or terms and conditions as compensation to customers

Demonstrate and provide information on promoted products/services.
Create a positive image and lead consumers to use it.
Distribute product samples, brochures, flyers etc. to source new sales opportunities
Identify interest and understand customer needs and requirements
Set up booths or promotional stands and stock products
Report on demonstration related information (interest level, questions asked, number of samples/flyers distributed etc)