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概要
I am a young, dedicated, and energetic professional who believes in teamwork. My aim is to work beside professionals in an organization to utilize my skills in a challenging and hardworking environment to prove my abilities, talent for the development of the organization.
工作经历
Sales Executive
Providing customer support to the US, UK, and Australia-based clients in a professional manner to help them customize their product packaging.
Providing customer support via email, chat, and calls.
Price pitching to customers for their required custom printed boxes.
Escalating customer calls to the Manager when needed.
Following up with customers each day to ask them for reorders.
Customer Service Representative (CSR)
Answering approximately 100 inbound customer calls per day on IVR in a friendly manner
Discussing high bill issues to lower down customer\'s monthly bill of cable, internet, and landline
Following the conversational script provided by OTG Ignite to help a customer as early as possible
Price pitching of \"Spectrum\" packages to customers
Escalating customer calls to my supervisor when needed.
