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概要
I have 7 Years of experience in Consumer Service Representative (CSR) in K-Electric and have a sound knowledge of Word, Outlook and Excel including SAP CRM and SAP PM is a plus, in dealing with consumers.
Equipped with dedicated work with time frame.
Skilled at learning new concepts quickly, working well under pressure and follow instructions, communicating ideas clearly and effectively.
Excellent verbal communication skills will be utilized in providing support and assistance to service staff and consumer
Dynamic team player, accustomed to perform in extremely competitive environment with an emphasis on working within limited resources.
工作经历
Consumer Service Representative (CSR)
Leading a team of CSRs, working round the clock in 3 shifts on complaints processing and its rectification system of SAP CRM and SAP PM.
Responsibilities to process and execute tickets on SAP CRM and SAP PM generated by call center 118, data execution and detailed analysis and reporting, maintaining and preparing the reports of complaints with Excel (Pivot Table, VLOOKUP) skill on hourly and daily basis.
Continuous coordination b/w M&C head management and call center 118 via e-mail 118 to ensure timely resolution of complaints and smooth working of day to day operations
Updating call center 118 of all major and minor HT and LT faults at NSIS.
