I am a highly motivated and results oriented professional with over two years’ experience in operations, business development, financial operations, sales, customer service, and administrative field. Solid history of using cutting-edge technology to successfully reduce costs, streamline operations and increase staff productivity. Well versed in formulating standard operating procedures by studying requirements, activities, and reporting formats, assessing proposals, conducting risk analysis, and supervising documents. Performance driven Deputy Manager Operations who provides a strong visible leadership, analytical and process excellence skill set to build and revitalize organizations within highly specialized environments. Astute in identifying performance gaps and recommending solutions that align business and financial plans and deliver ground-breaking results.
My key skills includes Operations Management | Financial Operations | Business Development | Inventory Management | Office Management | Management Reports | Strategic Planning & Analysis | Customer Service | Staff Training | Team Management | Relationship Building | Communication Skills | Problem Solving | Microsoft Office
My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such I would welcome a discussion regarding opportunities with your organization that fit my background.
· Accomplish financials and other document work and reports generation; administer staff and maintain reports on productivity, steer efforts towards overall management of Operations.
· Lead daily customer service operations e.g. sales processes, orders and payments, defined weekly, monthly, quarterly and annual objectives and track progress; evaluate employee performance and identify training needs.
· Delegate work responsibilities staff, train new and existing sales associate, recommend sales training programs and techniques. Utilize key analytical expertise to regularly audit to ensure the store is function able and presentable.
· Render keen eye for details to evaluate consumer behavior and adjust product positioning, produce reports, examine and interpret retail data, like revenues, expenses and competition.
· Supervise and maintain store inventory as well as control retail operating costs, budgets and resources.