I am a Coordinator working as a bridge between Sales, HR, Management, import , Operation and technology management department, Production, procurement and dispatch department. My main responsibility is to give remittance advise to the accounts and finance departments, and to place orders for the customers, ledger and recovery reports maintenance. Recovery followup from sales team and customers, order followup from production team, dispatch followup from dispatch team, samples followup from labs, provide feedback to customers about their orders and sample, provide support documents for their orders. Sales forecast update in ERP system after every quarter. In addition, I provide bilties to upcountry customers, gives support to sales team in their absences, build customer relationship and gives support to the customers in theirs issues and resolve their issues and taking stock updates from ware house . I have awareness to work in AX dynamics 2012 (ERP) as well. Â
Sample form follow up
• Customer handling in the absence of Sales Representatives.
• Same as sample form follow up procedure but follow production and dispatch for deliveries of goods.
• Updating timing sheet on daily basis:
• Twice in week need to check aging report. Send copy to concern sales person for follow-up of payments.
• Check on daily basis if any invoice no. required, ask concern sales person. Once invoice no. confirmed from sales person, informed accounts for adjustments payments.
• Check ledger of customers to find out tax deduction and inform concern sales person for follow up of tax certificate
• Remittance advice for direct receipted cheques.