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概要
A dedicated and results-driven professional with a strong track record in project management, sales, and customer support. I have been a Project Management Officer at U Microfinance Bank Ltd, where I led IT-related initiatives, including website development and the U-BOT project, while ensuring the seamless execution of commercial and internal projects. My experience as a Sales and Consultant Manager at Semalt demonstrated my ability to proactively engage with clients and secure renewals for SEO services. Additionally, I have excelled in delivering exceptional customer support during my tenures at Wi-Tribe and Tech Choices, addressing customer queries and resolving emergencies with a focus on maintaining high customer satisfaction. With a background in sales and customer service, I have consistently demonstrated strong communication and problem-solving skills, making me a valuable asset in various professional settings.
工作经历
PMO
Spearhead project management efforts for IT-related initiatives, including website development and U-BOT project.Collaborate with a local software company for U-BOT development to streamline credit processing in the bank.Assist in commercial and internal projects, ensuring accurate tracking and maintenance of project data.
Sales & Consultant Manager
Led sales efforts for a Ukraine-based SEO company, delivering software as a service.Proactively engaged with potential and existing clients, highlighting the benefits of SEO services and securing renewals.
Customer Support Specialist
Provided exceptional customer support to a UK-based Covid-19 Testing Lab, addressing queries and delivering effective solutions.Ensured smooth service delivery and communicated complex processes clearly to customers.
Customer Sales & Support Specialist
Managed inbound furniture selling campaign for a UK-based client, delivering comprehensive product and service information.Skillfully resolved customer emergencies, maintaining high levels of customer satisfaction through informed assistance.
CSR
Played a key role in auto insurance and final expense campaigns, handling multiple calls and providing valuable customer support.
CSR
Managed American-based outbound LIR (Lower Interest Rate) campaign, successfully lowering credit card interest rates for clients. Delivered exceptional customer service through adept communication and problem-solving.
