Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving .
I am currently as Software Engineer and web development using Microsoft ASP.Net/C#, MS SQL Server2005/2008, 2010 HTML, LINQ, JQuery, CSS, AJAX, WCF, MVC, WEB API and other related technologies. Current application experience consists of an intranet Facilities Management System, an intranet Snow Plow Command application, a web Health Practitioner Survey, Review and Rankings Service and other web applications. I am also experienced in Requirements Analysis and software development lifecycle.
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