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概要
Over 7 years experience in customer services with diversified experience of complaint support and end to end operations.
Excellent time management and organizational skills with strong communication & interpersonal skills.
Expertise;
Fully equipped with the knowledge of running back-end operations, Team management, Team building, Project handling, Forecasting, Automation, Dashboards & TNA.
Exceptionally well organized, strong work ethnic & willingness to work hard to achieve the employer's confidence & objective. Proven abilities to work effectively in both independent & team situation with positive results. Quick learner with an ability to grasp new technologies.Â
工作经历
Quality Assurance Specialist
Quality Assurance Specialist FMCG Foodpanda Pakistan
Specialist Business Operations
Handling business corporate client’s requests/concerns over the email• Coordination with all Jazz/Warid touchpoints (Nationwide)• Dealing issues with corporate clients and corporate account managers• Resolved customer problems, improved operations and provided exceptional client support• Worked with Corporate customers to understand needs and provide excellent service• Increased customer satisfaction by resolving multiple offer subscription-related issues• Generated reports of findings to help management with making key decisions• Audit & Reconciliation for financial activities. Reporting to line manager• Financial posting (Credit note, debit note, financial adjustments) on Corporate Sector accounts• Coordinated responses and resources to handle High-Value Client requests
Sales Support Specialist
• Initiated new sales and marketing plans for product roll-outs and developing sales• Developed working knowledge of CRM to effectively track sales leads and activities• Increased profits through providing excellent customer service, following established guidelines• Attracted new clientele and developed customer relationships• Increased sales volume by expanding product line to new retailers• Achieved established KPI for company, regional team and individual performance• Kept senior managers informed about sales activities, current inventory via timely reports• Followed up on web leads, pre-qualified contacts and converted potential customers into salesappointments
Network Complaints Unit Officer
• Handling of Postpaid/Prepaid network complaints and coordination with technical teams• Resolved VAS and Data related complaints of both Prepaid/Postpaid subscribers• Increased customer satisfaction by resolving TABS issues• Weekly/Monthly reporting to line manager• Raised network related problems, improved operations and provided exceptional client support
Customer Service Representative
• Responded to customer requests and complaints on official helpline 111• Offering excellent support and tailored recommendations to address needs• Promoted available products and services to customers during service, account management• Provided primary customer support to internal and external customers in the fast-paced environment• Assisted customers by listening closely, finding solutions to problems
