概要


  • Dynamic and results-oriented Professional with over 8+ years of experience in a variety of industries that includes Customer Services, Telecommunication & IT sector in the area of client/ customer service, addressing inquiries/ complains to deliver highly competitive services to our clients.

  • Instrumental in implementing value added customer strategies, building relationships, training team, communicating, problem-solving; highly skillful in providing consultative service and aptitude to uphold relationships.

  • Persuasive communicator, hard-worker & willingness to collaborate with colleagues/ managers to achieve goals. As well as act as a successor to the manager, to lead the team, to achieve the performance goals, set by the management.

  • Highly effective communicator and team leader with proven ability to build long-term relationships with internal/ external customers by establishing a high level of confidence and trust.

  • Excellent time management skills with recognized aptitude to work accurately and quickly prioritize, coordinate and consolidate tasks; resilient with a high level of personal integrity and energy experience.


工作经历

公司标识
Assistant Manager Product / Customer Support
ROZEE.PK
Dec 2019 - Dec 2022 | Lahore, Pakistan


Responding to customer inquiries, complains, questions, and suggestions as per the defined process guidelines.
Providing Pre and Post Sales Support to customers over emails and phone.
Getting abreast of ROZEE tools and services
Performing customer verification
Using company provided software tools
Proofreading content before it goes Live over the website
Following-up on missing information by the employers
Dealing directly with customers over the phone and via e-mails
Keeping records of details and inquiries of customer complaints and take action accordingly
Creating and maintain warm & strong client relationship by assisting them in using ROZEE products.

公司标识
Business Oprations Specialist
Pakistan Mobile Communication (Jazz)
Jan 2017 - Dec 2019 | Lahore, Pakistan


Responding to customer inquiries, complains, questions, and suggestions as per the defined process guidelines.
Providing Pre and Post Sales Support to customers over emails and phone.
Using company provided software tools
Dealing directly with customers over the phone and via e-mails
Keeping records of details and inquiries of customer complaints and take action accordingly
Creating and maintain warm & strong client relationship.

公司标识
Customer Care Representative
Pakistan Mobile Communication (Jazz)
Feb 2015 - Jan 2017 | Lahore, Pakistan

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学历

University of the Punjab
学士, 艺术学士, ‎
Journalism
2014
Goverment Shalimar Collage Baghbanpura Lahore
中级/A级, , ‎
Arts
2012
Goverment Islamia Hight School Lahore Cantt
大学入学/0级, , ‎
Arts
2010

技能

熟练 Application Support Management
熟练 Excellence Standard
初学者 Handle Stressful Situations
熟练 Live Chat Support
中级 Microsoft Excel
熟练 Operations Coordination
熟练 Product Support Skills
熟练 Relations Management
熟练 Team Player
熟练 عمليات خدمة العملاء

语言

熟练 旁遮普语
熟练 英语
熟练 乌尔都语