概要

Detail oriented, efficient & organized professional with over 5 years of experience in customer service, including sales, tech support and customer care. Familiar with major customer service software, conflict resolution and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your organization.


 “Core Competencies Include”


IT Training | Stress Management | Organizational Skills | Collaborative | Tenacity | Module Development | Communication Effective Team Player | Resolution Oriented Creativity | Retention Analytical Thinking | Customer Relations | Process Improvement

项目

Price Check Rota (Price Integrity)

工作经历

公司标识
Executive CRM
IDEAS by Gul Ahmed
Nov 2018 - 代表 | Karachi, Pakistan

• Planning and delivering CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty and expanding the company brand.
• Making reports on all product regarding issues, product complains and feedback of customers.
• Making monthly foot fall report.
• Develop customer service policies.
• Manage national and international customer database in CRM application.
• Develop new points and implement in CRM application.
• Overseeing the complains resolution T.A.T and make decision to meet the deadlines.
• Handling and overseeing customer complaints regarding products and other issues.
• Run campaign wise WhatsApp & SMS marketing activity to registered customers.
• To communicate courteously with internal or external customers over the telephone and email, building positive relationships, investigating, responding issues and queries for successful conclusion.
• Refer unresolved customer issues, grievances and special requests to designated departments for further investigation.

公司标识
Freelance Resume Writer
CV USTAD | The Writing Agency
Oct 2018 - 代表 | Karachi, Pakistan

• Prepare resumes, or summaries of the qualifications of the client who is searching for a job.
• Editing and rewriting existing resumes.
• Writing cover letters.
• LinkedIn profile summaries from scratch with client provided data.
• Direct interaction with clients as necessary by phone or email.

公司标识
Customer Support Executive
Pakistan Telecommunication Company Limited (PTCL)
Jul 2017 - Oct 2018 | Karachi, Pakistan

• Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
• Prepare product or service reports by collecting and analyzing customer information.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Follow up to ensure that appropriate actions were taken on customers requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Generate sales leads.

公司标识
Client Service Executive
AINiT Consultancy Services
Jan 2017 - Apr 2017 | Karachi, Pakistan

• Responsible for attending the clients or interacting with them via telephone or through email.
• Responsible for overcoming the resistance of the clients and their objections regarding visa processing.
• Guide the clients regarding immigration process.

公司标识
Store Supervisor FMCG
Al-Aziza Panda United
May 2015 - Dec 2016 | Dammam, Saudi Arabia

• Manage retail staff, including cashiers and people working on the floor.
• Ensure pricing is correct.
• Work on store displays.
• Identify current and future trends that appeal to consumers.
• Ensure merchandise is clean and ready to be displayed.
• Maintain inventory and ensure items are in stock.
• Keep up with fluctuating supply and demand.
• Ensure promotions are accurate and merchandised to the company’s standards.
• Utilize information technology to record sales figures, for data analysis and forward planning.
• Ensure standards for quality, customer service and health and safety are met.
• Ensure hours of operation are in compliance with local laws.
• Maintain store's cleanliness and health and safety measures.
• Handle customer questions, complaints and issues.

公司标识
Office Clerk
Combined Military Hospital (CMH)
May 2014 - Apr 2015 | Karachi, Pakistan

• Record minutes of meetings and transcripts.
• Maintain files and records to ensure they remain updated.
• Open, sort and route incoming mail answer correspondence and prepare outgoing mail.
• Troubleshooting such as computer hardware and software.
• Manage basic bookkeeping duties.
• Help with office management and organization processes.

学历

Institute of Business & Technology - BIZTEK
硕士, 工商管理硕士学位, MBA (Marketing)‎
Marketing
CGPA 3.3/4
2020
Indus Institute of Higher Education
学士, , B. Tech‎
Electrical
2015
Pakistan Steel Institute Of Technology
大专, DAE‎
Electrical
Completed
2013

技能

1 yearClient Aquisition
少于一年Client Follow-up
2 年 Cold Calling
5+ 年 Communication
1 yearComputer Hardware
1 yearContent Writing
1 yearCorporate - Marketing Departments
1 yearcover letters
2 年 CRM Databases
3 年 CRM Program Management
1 yearCustomer Analysis
2 年 Customer Service Management
4 年 deadline oriented
5+ 年 Dedicated professional
4 年 English communication
2 年 English Fluency
2 年 ERP Modules
2 年 Executive Presentation Skills
5+ 年 Flexible Approach To Work
3 年 Internet Services
3 年 Inventory control
5+ 年 Keen sense of responsibility
2 年 Leadership
2 年 Leadership Initiatives
2 年 Logistics Consulting
2 年 logistics management
4 年 Marketing
5+ 年 Microsoft Applications
2 年 Microsoft Dynamics
3 年 Microsoft Excel
2 年 Microsoft Word
3 年 Mobile Services
5+ 年 Motivated self-starter
2 年 Mystery Shopping
2 年 Negotiations skill
1 yearPersonal Statements
5+ 年 Positive Can-do Attitude
5+ 年 punctuality
5+ 年 Quick & Eager Learner
1 yearResume Writing
2 年 Retail branding
3 年 Retention Strategies
3 年 sabs
2 年 Sales Promotion
2 年 SAP ERP
少于一年Selling Skills
5+ 年 Smart worker
2 年 Social Media Advertising
2 年 Social Media Communications
2 年 Social Media Marketing

语言

中级 阿拉伯语
熟练 乌尔都语
熟练 英语

关注的公司

Muhammad 联系人

Hafiz Rameez Ansari
IBA - Institute of Business Administration