概要



Primary Responsibilities

1. Handles customer transactions (deposits, withdrawals, transfers, etc.)
2. Processes loans and credit applications
3. Opens and closes accounts
4. Provides account information and answers customer inquiries
5. Sells banking products and services
6. Maintains cash and transaction accuracy


Key Skills

1. Excellent communication and customer service
2. Basic math and accounting
3. Attention to detail and organizational
4. Familiarity with banking software and systems
5. Time management and multitasking


Work Environment

1. Bank branch or financial institution
2. Part-time or full-time, varying shifts


Key Performance Indicators (KPIs)

1. Customer satisfaction
2. Transaction accuracy
3. Cross-selling and referrals
4. Cash handling and balancing
5. Efficiency and productivity


Career Path

1. Senior Teller
2. Lead Teller
3. Assistant Branch Manager
4. Branch Manager
5. Other banking roles (loan officer, financial advisor)


Typical Requirements

1. High school diploma or equivalent
2. Basic banking knowledge
3. On-the-job training
4. Certification (optional)


Daily Tasks

1. Count and balance cash
2. Process customer transactions
3. Answer phone calls and emails
4. Maintain records and files
5. Cross-sell banking products


Software and Systems

1. Banking software (e.g., Finacle, Flexcube)
2. Online banking platforms
3. Customer relationship management (CRM) .

工作经历

公司标识
Ofiicer Grade-3
Bank Al Habib Limited
Jan 2022 - 代表 | Mingora, Pakistan


1. Flexibility Tellers can waive fees, adjust ransaction limits, or approve exceptions.2. Empowerment Tellers decide on transactions, improving customer satisfaction.3. Risk management Tellers must balance customer needs with bank policies and risk considerations.4. Training Tellers require comprehensive training to exercise discretion effectively.5. Compliance Discretion must align with regulatory requirements and banking laws.Examples of Universal Teller Discretion1. Waiving overdraft fees2. Approving temporary loan increases3. Allowing exceptions to transaction limits4. Providing emergency assistanceBenefits1. Enhanced customer experience2. Increased efficiency3. Improved employee engagement4. Better risk managementHowever, Universal Teller Discretion also carries potential risks, such as1. Inconsistent decision-making2. Increased fraud risk3. Compliance violationsTo mitigate risks, banks implement guidelines, monitoring, and ongoing training for tellers.

公司标识
Senior Clerk
Sapphire Finishing Mills Limited
Nov 2014 - Jan 2022 | Lahore, Pakistan


Key Responsibilities1. Maintain accurate and up-to-date records of production, inventory, and sales.2. Manage and coordinate documentation related to procurement, storage, and distribution of raw materials and finished goods.3. Handle correspondence with suppliers, customers, and other stakeholders.4. Assist in preparing and managing payroll, invoices, and other financial documents.5. Provide administrative support to production, quality control, and other departments.6. Maintain and update databases, spreadsheets, and other digital records.7. Generate reports and provide data analysis to support business decisions.8. Ensure compliance with company policies, regulations, and industry standards.9. Perform other administrative tasks as assigned by management.Skills and Qualifications1. Bachelor's degree in Commerce, Business Administration, or related field.2. Proficiency in MS Office, particularly Excel, Word, and PowerPoint.3. Strong communication, interpersonal, and organizational skills.4. Attention to detail and accuracy.5. Ability to work in a fast-paced environment.6. Familiarity with textile industry operations and procedures (desirable).Types of Clerks in Textile Mills1. Production Clerk monitors production schedules and inventory levels.2. Accounts Clerk handles financial transactions, invoices, and payroll.3. Stores Clerk manages inventory, procurement, and storage.4. HR Clerk assists with recruitment, employee records, and benefits.5. Export Clerk coordinates shipping, documentation, etc

学历

University of the Punjab
学士, 贸易学士, B.com‎
2019
Bahrain Public High School And College
中级/A级, 理学院(工程预科), FSC‎
Mathematics
所占比重 54%
2014

技能

熟练 Accounting
熟练 Accounting Softwares Command
熟练 Accounts Administration
熟练 Accounts Management Skills
初学者 Accounts Payments Handling
熟练 Accounts Software Command
熟练 Administrative Management 
熟练 Backend Operations
初学者 Bill Payment Handling
初学者 Branch Administration Skills
熟练 Branch Banking
熟练 Branch Support
初学者 Cash Flow Management
初学者 Cash Flow Reporting
熟练 Cash Handling Skills
中级 Client Followup
熟练 Client Relationship
初学者 Communication Skills
熟练 Computer Profcient
熟练 Coordination Skills
初学者 Corporate Accounting
中级 Corporate HR Department
初学者 CRM
熟练 Customer Reviews Handling
熟练 Customer Satisfaction Management
初学者 Data Entry
熟练 Decision Maker
初学者 Electric Power Management
中级 Electrical Troubleshooting
熟练 Fast Learner
熟练 Fluent in English
初学者 Funds Management Skills
初学者 General Ledger Maintenance
熟练 Interpersonal Skills
初学者 Inventory Accounting
熟练 Manage Client Relationships
初学者 MIT Knowledge
熟练 MS Office
初学者 Payment Knowledge
熟练 Petty Cash Management
初学者 Presentation Skills
熟练 Proactive Leadership
熟练 Problem Solving
中级 Reconciliation
初学者 Record Keeping
中级 Recovery
熟练 Relations Management
熟练 Relationship Building
熟练 Relationship Building Skills
熟练 Relationship Management

语言

熟练 普什图语
熟练 旁遮普语
熟练 乌尔都语
熟练 英语