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概要
To join a progressive organization in order to enhance my skills and use the skills as a team player for the betterment of the organization and to grow as a proficient, innovative and committed person.
项目
工作经历
Data Analyst / Business Analytics
Social Media Executive
•Social Media Management
Operate in a fast-paced online chat platform
• Provide customers with pre- and post-sales information
• Communicate with customers and vendors over email and phone
• Work with our warehousing and purchasing departments to ensure optimal order fulfillment
• Answer customer service inquiries across various sales channels.
Team Leader
Be In charge of running and managing the call center daily
Submit reports to Management and seek new ideas and strategies to improve performance at the center
Schedule and organize shift patterns
Manage floor discipline, attendance leaves
Manage calls load in all situation
Conduct regular review of all call center agents performance and organize training sessions for underperformers
Agents Coaching and monitoring
Maintain DashBoard
Ensure that customers are kept happy and satisfied at all times by providing prompt responses and solutions to their challenges at all times
Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
