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概要
A Fintech pioneer with having13 Years of vast experience of Digital Mobile Financial Services (Easypiasa App) specially in Technology Governance, Risk & Compliance including establishing the Enterprise Project Management (PMO) Office with the objective of ensuring Program Management making all projects are delivered using a ‘best-practice’ Project Delivery Approach through the release management & implementation of Agile Methodology.
Heading IT & Product Governance of Telenor Microfinance Bank and responsible for All Audits internal + External, implementation of State Bank Governance Framework, RCSA and Ensuring effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps. IT strategy direction towards Business (MFS) Strategy.
Process digitization & Re-engineering having Six Sigma Certification, successfully able to save 68.68 Million Opex per Annum.
Exceptional Performer throughout professional career, achieved several awards including Employee of the Year Easypaisa, Spot on Champion Easypaisa.
项目
工作经历
Director PMO & IT Governance.
o Project Portfolio Balancingo Capex Managemento Ensuring Product Development Processo Presentation of Project to Top Managemento implement mechanism of Product Development methodology, & Portfolio Managemento Co-ordinate, report & manage forums & communication with the stakeholderso Analysis of Technical & commercial documents o Conducting Project Forumo Responsible for alignment in Solution Forum and Investment Committeeo Maintaining records & repository/database of all the essential documentation of projectso Reporting & presenting Project Reports and Statuseso Business project̢۪s decision making processeso Project Governance
FS Planning & Projects Specialist
o Ensure SLA Monitoring
o NPS Score Monitoring & Achievement
o FS Dashboards & weekly reports
o FS Project Phoenix New Easypaisa Platform change working for UAT’s, Test Cases, Trainings, Business Configuration, Data Migration, Processes &Communication Plan.
o Reporting, Analysis & Visibility o Channel Monitoring, Efficiency, Reporting & forecasting
o Channels Interface
o Planning & Initiative
o Process Reengineering
o Monitoring of Business Partners
Assistant Manager FS System & Processes Secondment
• Coordination with cross-functional teams and other departments for development & deployment of new products & services.
• Setting strategic direction of the unit in line with the overall departmental strategy and implementations.
• Ensuring Easypaisa business applications performance and complaint handling
• Ensuring System development, CRs, Test Cases, UAT’s & implementation with Product Developement
• Reporting & communication to internal and external stakeholders related to Easypaisa backend operations
• Analyzing business/customer data to gain services insights followed by action plan to improve customer experience and operational excellence.
• Managing the S&P unit to ensure efficient process development, according to the business needs.
• Process Reengineering and Compliance Control
• Communication, execution & implementation of process with stakeholder agreement
Financial Services System & Processes Specialist
o Developing Processes for New Products
o Process Reengineering
o Enable System Requirement
o Stakeholder Management
o Middle Communication Support for all channels o Training and Manuals
o Communication
o Efficient Reporting
o Task Allocation
o Sign off responsibility
Financial Services Support Executive
o Focus Group & Market Research
o Easy paisa Process Improvement
o BISP/EOBI/Insurance
o UBP Arrears/Dispute Settlement
o ATTU Campaigns & Posting
o Easy Paisa Ticketing
o Achieving SL, Shrinkage, Quality, AHT, Outbound reporting and Analysis of Easypaisa Unit
o Easy Paisa Correspondence
o Easy Paisa CLM
o Easy Paisa Web Support
o Analysis & Reporting
o Point Person/Back up
o Easy Paisa Operations
Financial Services and Support Officer
Easypaisa Backend Operations
