An outgoing, dynamic and focused professional who has a relentless drive to deliver more than just results. Having three year experience in Hospitality Industry and four years in a BPO, being technically focused and customer oriented. Looking to develop and progress my career with an ambitious, award winning organization which is looking to recruit talented professionals.
Management and resolve customer complaints.
Taking supervisor escalations.
Identify and escalate issues to supervisors.
Route calls to appropriate resources.
Recognize, document, and alert the management team of trends in customer calls.
Generating shift end and other reports.
Respond to customer\'s and client’s emails.
Overall responsibility for the organization development strategy
Responsibility of motivating and training staff
Responsibility for looking after the maintenance issues
Cash Reports
 Responsible of Inventory control and orderingSupervising delivery department and resolving issues
Maintaining daily basis discount Performa
Taking care of siting plan
Maintaining and recording daily gate passesClosing activities
Maintaining store requisitions
Supervising and training juniors