A well-qualified, Project Management, IT Service Management expert having 9 years record of achievement and demonstrated experience in Project Management, IT Service Management, Radio Frequency, SATCOM, GPON, IP Networks & IT Services industry. Supervising simultaneous VVIP level projects in high pressure environment and handling cross-functional Teams Globally.
Expertise:- Project Management, RF, VSAT , Fiber GPON, Wimax & IP Networks
Successfully Manage the Customer Projects & Global Missions of Etisalat Emirates Telecom UAE as “Project Lead” using Project Management Predictive and Adaptive Approaches.
Build strong, lasting relationships and strategic partnerships through exceptional client service and serve as primary point of contact for client communications.
Successfully completed the VVIP Overseas Projects for Dubai & Abu Dhabi Crown Prince during their overseas Missions, MOFA (Ministry of Foreign Affairs) Projects, UAE Army Projects in War Zone during Yemen, Libya War and Oil Field Offshore & Onshore Projects for Big Oil Companies of United Arab Emirates.
Involved in Physical Site Surveys, Site Civil Work, RF & VSAT Assembly Deployment, Cisco Access Points & Cisco Switches Deployment etc.
Assisted with setting project Schedules, milestones and Timelines.
Liaised with stakeholders to identify and define requirements and Scope.
Conduct Risk Management Probability and Impact analysis to review the overall risk involve in Project.
Perform Quality Control Approach to check the quality of the Civil Work, Technical Installation and services quality before handover to the Customer.
Strong understanding of ITIL Service Management best practices with an emphasis on Incident Management, Problem Management, Change management, Service Management, Request Management, Release Management, etc.
Create and maintained Incident, Reason for Outage (RFO's), Root Cause Analysis (RCA), Project documentation, plans and progress reports.
Working as a “Senior TAC Engineer” to provide full back end support to Field Engineers & Technicians.
Reporting to PMO and TAC Department and successfully handle the Customer Projects from Project Initiation up to Project Closure.
Conducting and managing Project Site surveys, tentative surveys, feasibility reports, deployments, testing and optimization.
Cisco & Maipu Network (Routers, Switches) equipment deployment, testing and configuration. Configuration of Dynamic Routing Protocol b/w the Client to ISP end using Border Gateway Protocol (BGP).
Responsible for handling LAN and WAN issues related to the connectivity and stability of the Customer Links.
Providing Support to Technicians & Engineers during Field installation of RF/ Wimax/ VSAT/GPON Links with the helping of the Tools (RF Link Planner, Google Earth & Signal Testing Spectrum Analyzer.
RF/ Wimax Base Station Planning/ Configuration, Testing & Troubleshooting.
VSAT Modems (Evolution X3, X5) & Infiniti (3000, 5000) Configurations (Option Files & Packages) for new installation Sites.
Carrying out coverage surveys (LOS, RSSI and SNR) for signal strength testing.
Installation, modification/upgrading, troubleshooting, and repair of the entire Network related issues.
Installation of network devices such as routers, switches.
Assist users and provide PC, laptop, printer and network break support.
Implementation and troubleshooting for the TCP/IP protocol
Prepare and maintain all records and files in relation to IT assets, network performance and problem
Performed local area and wide area network troubleshooting
Computer Hardware installation and administration.
Handle all Technical Support related functions including Initial troubleshooting and Liaising with Vendors / Service Providers for further rectification / resolution.