Key Accomplishments
Leading a team of 3 HR professionals to plan and execute organizational development initiatives.
Efficient utilization of relevant local and international recruitment strategies on all social media platforms, recruit apps & websites.
Made standard Job Specification and Job Description documentation and updated when ever needed.
Successfully met KPIs in hiring of IT Sales & Marketing, Graphic Design, Content, SEO, Web and App dev with different technologies like Dot Net, Php, Laravel, Magento, Wordpress, Java e.t.c.
Successfully met KPIs in hiring of Non technical staff; Management & Non Management.
Register new hires on HRIS and issue codes and appointment letters for local staff.
Used ZOHO HR on boarding system process by introduced new hires to all functioning teams within the organization and make sure probationary goals are given by their line manager in time.
Assess staff probationary performance and provide coaching and guidance to ensure maximum efficiency to lead them towards job confirmation.
Designed various HR letters and forms as per best industry HR practices.
Audit attendance and over time reports & processed employee payroll on HRIS with coordination of finance team for salary disbursement and settlement adjustments.
Requests and follow up on medical care insurers as per employment levels. 
Processed all salary changes due to merit increases, promotions, and all other pay adjustments.
Ensured that all necessary documents are signed, received and filed properly.
Plan and coordinate administrative HR procedures and systems and devise ways to streamline processes.
Designed departmental organograms to stream line hierarchy and structuring.
Ensure the smooth and adequate flow of information within the company to facilitate regional business operations in US, Canada & Pakistan.
Monitored inventory of office supplies and the purchasing of new material with attention to budgetary constraints.
Monitored costs and expenses to assist in budget preparation.

Key Accomplishments
Lead a team of 2 HR professionals to plan and execute organizational development initiatives.
Served as a liaison between management and employees by handling questions, interpreting current regulatory requirements and employee relations.
Successfully achieved recruitment KPIs in hiring of Labour Staff, Mid Level and Higher tier.
Arranged recruitment drives in business & engineering institutions for talent hunt.
Posted job ads and organized resumes and job applications to perform unbiased selected process.
Scheduled job interviews and assisting in interview process and short listing of candidates.
Updated & maintained employee benefits, employment status, and similar records.
Maintained records related to grievances, performance reviews, and disciplinary actions
Performing file audits to ensure that all required employee documentation is collected and maintained.
Redesigned all HR forms and standardize them as per HR best practices. Also successfully duly signed Provident Fund forms from all employees across the company.
Executed errorless payroll and benefits audits and recommending any corrective actions whenever found necessary.
Taken OD initiatives and introduced exist interviews to identify & minimize workforce attrition causes.
Developed a process for temporary employee conversion to a full-time employee & handled complete evaluation process of probation to confirmations and promotion to separation.
Conducted trainings on safety measures and advised management for necessary steps to be taken.
Advised HSE department to bring necessary precautionary measures to minimize accidents on plant site.
Coordinate with Labor Inspectors for safety and security assurance and authorities check ins.
Build network with contractors for ad-hoc project based hiring of labors.

Key Accomplishments
Identifies different job vacancies and investigates the best recruitment approach for them.
Maintaining relationships with both internal and external clients to ensure staffing goals are achieved.
Successfully achieved recruitment KPIs in hiring of Lower, Mid Level and Higher tier.
Successfully achieved KPIs in hiring and negotiating salaries for various medical staff; Pharmacists, Nursing Staff, Technicians, Trainees, Residents, Psychologist, Psychiatrist, FCPS & MCPS and Specialist Consultants; based on contractual, temporary and FTE.
Successfully achieved KPIs in hiring and negotiating salaries for various non medical staff; Admin & Security, IT, House Keeping, Emergency Coordinators, Receptionists ,Drivers and other Support departments like HR, Finance , Marketing , Supply Chain, e.t.c.
Analyzes the recruitment software and implements changes and improvements.
Keeps the documentation of the recruitment process up to date.
Coordinating interviews with the hiring managers & following up on the interview process status.
Communicating employer information and benefits during screening process.
Conducting exit interviews on terminating employees.
Organized recruitment drives to hunt best talent and worked on Employer Branding activities.
Executed first ever MTO program successfully and designed job rotational process within different departments for future successors.
Introduced the company\'s first formal performance review program, creating a flexible and well-received tool adopted company-wide and travelled to other cities campuses for trainings.
Worked on departmental goals, employee KPIs and competency framework.
Identified successors through 9 Box matrix strategy and shortlist staff for promotional development.
Developed and updated the annual appraisal process and guidelines and manage the appraisal process across functions and campuses.
Handle the performance management cycle process from start to end and monitor timely and accurate completion of the appraisals (e.g. forms and templates, communications).
Contributed to the automation of the Performance Management System in collaboration with IT.
Collected and analyzed performance appraisal results across functions and campuses.
Created the annual appraisal calendar, manage the communication with employees and ensure that each activity in the appraisal process is executed within the specified timeframe and as per defined guidelines.
Successfully ran performance appraisal exercises, identified training needs and create successors.
Introduced Performance Improvement Plans to value retention rate.
Gather rates quotations from different vendors for company events and employer branding activities and takes approval from management.

Key Accomplishments
Supported the recruitment team in placement of jobs ads and shortlisting of Cvs & resumes. 
Reviewing & updating job descriptions for all positions regularly.
Designed different HR related forms and email communications.
Participated in the part of HR Systems implementation team for HCMS and HRIS integration.
Facilitating newcomers joining formalities and onboarding process.
Processed monthly payroll on Oracle HRIS; from addition to deletion of employees in the system.
Communicating and explaining the organization\'s HR policies to the employees
Preparing and submitting all relevant HR letters/documents/certificates and personal files.

Key Accomplishments
Resolved an average of 100 inquiries per day.
Consistently met performance milestones in speed, accuracy, and volume.
Retained big corporate clients by providing them with incentives and discounts.
Organized the influx of customers, consequently, streamlined workflow issues.
Recognized by top management as the best customer service representative for consecutive 7 months.
Successfully handled 100+ customers’ accounts simultaneously, without a single complaint from any account holder in my tenure.
Attained 100%  marks in all customer service categories including communication skills, interpersonal skills, problem-solving, and friendliness

Key Accomplishments
Contacting clients and setting up meetings, either within an office environment or in clients\' homes or business premises. 
Support the team in order to meet or exceed agreed performance objectives. 
Work closely with senior colleagues to ensure that portfolios are maintained and managed on a day to day basis in order to ensure that delivery of cost effective customer strategies is achieved. 
Maintain and track the portfolios by working with senior colleagues to manage each client’s situation. 
Monitor portfolio performance, objectives and targets, resolving variances and reporting them in order to enable corrective action to be taken.