Professional Summary
Highly-driven and service-oriented professional offering more than a eight years progressive work experience in the domains of Sales Customer Service and Marketing, Possesses sound commercial acumen and outstanding track record in achieving sales targets, developing marketing strategies, exploring new business opportunities and managing exceptional client relations. Demonstrated flair in understanding client needs knack in managing customer's journey with high service standards and zest in delivering customer satisfaction, Tact in dealing with multicultural client and conversant in English, Urdu, Hindi and Punjabi. Proactive leader with an exceptional capacity to train, mentor and guide junior professionals in order to achieve assigned targets independently towards achieving cumulative results, Keenly interested to work in a more challenging role with any progressive enterprise to share gained experience and skills
Primarily responsible for Cross Trade related pricing activities and budget
requirements (objectives)
- Pro-actively identify market opportunities.
- Develop & Prepare & Maintain commercial action plans to identify specific targets
- Responsible for SQ (special quotation) management
- Present and sell company services to current and potential customers active on the
assigned trades.
- Maintain and develop existing and new customers relationships through
appropriate propositions and sales methods.
- Seek and continuously develop knowledge and information about competitor
activity, pricing & tactics and communicate this to the manager and relevant
counterpart in Head Office.
- Visit prospects & customers (field activity)
- Carry out market research, competitor and customer surveys
- Identify and resolve customer concerns
Responsibilities:
•Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
•Sells products by establishing contact and developing relationships with prospects; recommending solutions.
•Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
•Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
•Prepares reports by collecting, analyzing, and summarizing information.
•Maintains quality service by establishing and enforcing organization standards
• Actively sell company's products and services to the customers and achieve monthly and annual sales target.
• Identify customer needs, evaluate the activities of direct competition and take all preventive measures to avoid competitor’s harmful effects on sales and translate into sales objectives.
• Provide regular feedback on market/competitors' activities to management via prompt and regular reporting.
• Pro-actively search, qualify, develop and engage into new customer relationships and enhance customer base in the designated region.
• Deliver the highest levels of customer service, thereby creating customer loyalty and repeat sales.
• Handle and monitor team of outsource sales staff and lead them in achieving the company's sales objective.