Lead and supervised day-to-day operations within the Department.
Developed, implemented, and improved operational strategies to enhance efficiency and productivity.
Monitored key performance indicators (KPIs) to assess operational performance and
identify areas for enhancement.
Collaborated with cross-functional teams to ensure smooth workflow and effective
communication.
Implemented best practices to ensure compliance with quality standards and regulations.
Analyzed operational data to make informed decisions and drive process improvements.
Managed resources effectively to achieve production targets while maintaining cost controls.
Trained, mentored, and motivated staff to maximize their potential and contribute to departmental success.
Developed and maintained strong relationships with partners.
Identified opportunities for innovation and suggest ways to enhance overall operations

Identify and assess potential business opportunities and tender invitations
Prepare persuasive and comprehensive proposals in response to tender invitations.
Build and maintain relationships with key stakeholders and industry partners
Conduct financial analysis and risk assessments for tender opportunities and investments.
Develop strategic plans, set objectives, and monitor progress towards business growth targets.

Coordinate and organize project activities, ensuring tasks are assigned and deadlines are met
Monitor project progress, making necessary adjustments to ensure goals are achieved
Maintain project documentation, providing regular status reports to stakeholders
Assist in budget preparation and track project expenses to ensure financial targets are met
Communicate with project stakeholders, managing expectations and facilitating effective collaboration

Collect and verify data through surveys and interviews while maintaining confidentiality and data integrity
Organize and manage fieldwork schedules and communicate effectively with survey participants and stakeholders
Ensure the proper use of equipment and technology for data collection
Keep accurate records of collected data and assist in data analysis and interpretation.
Resolve issues related to data collection and actively participate in training and capacity building activities

Actively prospect and research potential clients, markets, and partnerships to expand the company\'s customer base and revenue streams.
Establish rapport with key stakeholders, understand their needs, and provide tailored solutions to enhance customer satisfaction and loyalty
Create effective strategies to achieve sales targets, including setting objectives, implementing sales tactics, and monitoring progress to drive business growth
Gather market intelligence, evaluate competitive landscapes, and identify emerging trends and opportunities to inform strategic decision-making and market positioning
Collaborate closely with internal teams such as marketing, product development, and operations to align business development efforts with overall company objectives, ensuring seamless execution and optimal customer experience

Respond to customer inquiries and complaints through various communication channels (phone, email, chat) promptly
Resolve customer issues and provide effective solutions in a timely manner to ensure customer satisfaction
Maintain accurate documentation of customer interactions and updates in the database
Stay updated with the latest information about products and services to provide accurate and helpful information to customers
Collaborate with cross-functional teams to address and resolve customer concerns, and identify opportunities for process improvements to enhance the customer experience

Collecting and analyzing data
Maintaining and organizing research data and files
Supporting the preparation of research reports and presentations
Conducting literature reviews and synthesizing information
Assisting in statistical analysis and interpretation of data Assisting in the development of research proposals and grants