Respond to helpline calls from the potential callers, conduct follow-up on helpline calls using protocols and referral data bases.
Mainain the privacy and confidentiality protocols as per SPO’s guidelines.
Provide information on the GBV services and referral in cases of crisis situation by taking onboard the project Manager.
Maintain complete records/logs of clients accessing the helpline for support in both hard as well as in soft form in prescribed forms.
Assist the project manager in identifying potential clients in need of GBV. response services such as shelter, psychosocial support, legal aid, medical aid etc as well as Rehabilitation and       Reintegration assistance.
Maintain an up-to-date referral directory at the GBV crisis helpline.
Provide referrals, in consultation with the client for long term psychological support, Medical support, legal aid, shelter or other support services.
Ensure compliance with Standard Operating Procedures and policies of case management.
Perform all duties in line with Standard Operating Procedures of Bolo Helpline.
Follow guidelines and policy on Sexual Harassment at Workplace.
Attend case supervision by discussing cases with experts.
Attend all training activities organized by the department and SPO.
Support Bolo Helpline Manager in handling Crisis Cases concerning GBV.
Any Other task assigned by the manager

Cold calling people using a given phone directory to sell products or solicit donations
Answering incoming calls from prospective customers
Using scripts to provide information about product’s features, prices, etc. and present their benefits
Use scripts to provide information about product’s features, prices etc., and present their benefits
Ask pertinent questions to understand the customer’s requirements
Persuade the customer to buy by demonstrating how merchandise or services meet their needs
Record the customer’s personal information accurately in a computer system
Deal with complaints or doubts to safeguard the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and record useful information

1. Before the Campaign, DLO must have the micro plan of the assigned district to plan out the task of the Data Management Officers as per the expected tally sheets of each day.
2. District Coordinator should assign Data Analysts for the specified Data Management Officer to ensure the proper workload distribution Collect and compile data received by Field with help of Data Analyst.
3. Assign and monitor Data Entry and validate correct entry randomly by assigned team and district.
4. Keep close communication with Data Analysts and field staff for timely receiving data from the field.
5. Inform the concerned person if there is any delay in data receiving or bad data.
6. Update on a Daily basis for data status.
7. Inform the Project Manager if there is an issue in data entry or with DMO’s which can create backlog so timely action can be taken to minimize the backlog.
8. Make a check and balance on DMO’s for data quality and accuracy.
9. Communicate to senior management through emails regarding project updates and reports
10. Maintain and update reports on the time required by authorities for sharing to officials.
11. Any report preparation ordered by authorities
12. Perform any other assignment given by the authorities    

Work collaboratively with the project manager and team to maximize productivity
Collaborate with the whole project team, contributing to the entire project lifecycle
Organize and monitor schedules and see that deadlines are met
Coordinate efforts within the team and with outside consultants efficiently
Report updates verbally and in written form to management
Monitor budget and help ensure resources are used efficiently
Help discern requirements and assign tasks to team members
Complete any necessary administrative tasks, such as research and email
Demonstrate commitment to clients\' needs and confidentiality continuously

Data Enter and update information to indus

I appointed for Sales executive where i had work to car sale  then they switch me sales to service where I had work on data enter then  they switch me service to admin because of  my acceptable work.