概要

Upbeat, highly persuasive and customer service-oriented professional with 6+ years of experience in call center industry . Well-spoken and friendly team player who is equipped with practical problem-solving skills. Accustomed to working professionally and efficiently in team-oriented, fast-paced environments. Demonstrated telephone etiquette along with proven listening skills and keen attention to detail.


工作经历

公司标识
Supervisor-Trainer-Team Lead
Taxis
Aug 2017 - 代表 | Nottinghamshire, United Kingdom

Working as Executive Customer Support operator in Uk taxis based in (Brownhills, Cannock, Birmingham, Milton Keynes, Northampton, Wellingborough, Bedford, Towcester, Kettering, London and other cities)

公司标识
TSR
EMC BPO
Jan 2017 - Apr 2017 | Lahore, Pakistan


公司标识
CSR/CASE VERIFIER
Black Arrow Communications
Mar 2014 - Apr 2016 | Lahore, Pakistan


公司标识
CSR
Pakistan Telecommunication Company Limited (PTCL)
Feb 2013 - Mar 2014 | Lahore, Pakistan


学历

University of the Punjab
学士, 理工学士, ‎
Economics
2018
Punjab Group of Colleges New Muslim Town Lahore
中级/A级, , ‎
FSc Pre Eng
2014
Lahore Grammar School (LGS)
大学入学/0级, , ‎
Computer Science, Mathematics, Physics
2012

技能

中级 Active Listening
中级 Adaptive Management
中级 American English
熟练 British English
中级 Call Center Development
熟练 Call Center Management
熟练 Call Centre
熟练 Call Control
熟练 Call Handling
熟练 Call Quality
中级 Chat Support
中级 Client Support & Customer Service
熟练 Committed Customer Services
熟练 Committed to Customer Satisfaction
熟练 Computer Skills
中级 Conflict Resolution
熟练 Customer Service
熟练 Customer Service Operations
熟练 Customer Service Representatives
熟练 Customer Services
熟练 Customer Support Operations
熟练 Dispatchers
熟练 Dispatching
熟练 English speaking
熟练 Fluent in English Urdu
熟练 Global Customer Services
熟练 Inbound Skills
熟练 International awareness
中级 Multitasking Skills
熟练 Spoken English
熟练 Verbal Written Communicator

语言

熟练 英语

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