概要

Ensure effective and efficient handling of customers in the branch and provide them services according to the laid down service and quality indicators. br/Handle account opening and its related processes. br/Manage customer correspondence. br/Review and monitor the service indicators assigned to the branch and take effective steps for its achievement. br/Guide walk in customers for loans to the sales office. br/Coordinate all communications pertaining to staff within the branch and with the head office. br/Prepare tax and other reports for further submission to OM and Head Office. br/Ensure verification of the entire inventory of Fixed Assets by physical check once a year and reconcile fixed assets register. br/Maintain the leave register. br/Maintain records of all kinds of correspondence, circulars etc. br/Be the custodian, along with the other officer, of security stationary/checque books. br/Be the owner of the administrative support to the branch needs in term of the staff facilities and customer management. br/Back up of Cash Teller. br/Any other responsibility assigned by OM/BM.br/Ensure friendly and responsive customer service by providing excellent customer service skills. br/Process all customer transactions in currency and bearer instruments. br/Processing Cash Deposits and withdrawals (Ensuring regulations as described in Ops Manual) br/Ensure accuracy of Cash sorting as per SBP Clean notes policy. br/Identifying and reporting Counterfeited Notes. br/Accurately processing all Checque deposits (all outward clearing instruments). br/Ensure Exchanging Cash between Tellers in case of more than one teller. br/Ensure accuracy and observe Turnaround Time (TAT) as per Banks Standard. br/Ensure balancing cash at the end of day (Physical Cash with system T24). br/Ensuring compliance with the Bank policy and procedure and local statutory requirements e.g. money laundering guidelines to prevent possible losses, frauds and forgeries & suspicious entries. br/Be the Custodian of allocated Keys and Stamps.