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概要
I'm graduate in Bachelors of Business Administration, have working experience as Social Media Executive at Telenor Pakistan (In-house), and as an Backend/Email support executive at Careem international. Always looking forward for an opportunity to explore my self and to learn by working with brilliant minds in the organization. I always look forward for better opportunities for self advancement and to provide my best according my skills and abilities for my organization.
工作经历
Social Media Executive.
Job description
Respond to customer queries in a timely and accurate way, via social media channels.
Identify customer needs and assist customers use specific features.
Monitor customer complaints on social media and reach out to provide assistance.
Share feature requests and effective workarounds with team members.
Follow up with customers to ensure their technical issues are resolved.
Inform customers about new features and functionalities
Gather customer feedback and share with our Product, Sales and Marketing teams.
Conducting training sessions with new or junior Customer Support Representatives.
Email Support Executive/Backend SUPPORT Executive
Effective correspondence to all customers regarding their complaints and queries through Email,
Chat, and also through outbound calls.
Setting good relation and expectation with customers while guiding them according to their
issues.
Operating as a bridge between all departments to bring resolution to pain problems of the customers.
Timely escalation and resolution of issues.
