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概要
IT Support Engineer with a years of experience in providing comprehensive technical support to end-users. Successful in installing, configuring applications on Windows operating systems and providing IT technical support.
Collaborate with team and Managers to complete the task in time with the ability to discover issues, resolve defects and ensure client expectations are met with high-quality support
工作经历
IT Officer
· Troubleshooting of computers, network, printers, scanner, and laptop problems.
· Maintain IT inventory on MIS.
· Support users regarding SAP login and connectivity issues.
· Purchasing of IT Equipment.
· Maintain network LAN and Wireless smooth
· Maintain digital media including SMD, Ticker, VR stations
· Configure outlook on user’s pc\\laptops and solve outlook issues.
· Maintain and keep ISPs and MPLS services up.
· Services to designers like, software, color printers, hard lock etc.
· Maintain keep on network live footfall devices and attendance machines.
· Maintains 40 + pcs and laptop users network
· CCTV surveillance and its troubleshooting’s.
IT Support Officer
•Troubleshooting of computers, network, printers, scanner, and laptop problems. •Ensure computer hardware is safe and complies with health & safety legislation. •Face detection attendance system including attendance machines, attendance backup server for approx. 800+ users •Purchasing of IT Equipment and software in line within agreed budgets •Providing online support through VNC, remote desktop, team viewer, any desk and on spot support to more than 30 users. •Configuration of different type of wireless routers and range extenders like D-link, TP link, Linksys •Installation and configuration of all type of software’s includes windows, MS office, antivirus, web base applications, updates, data recovery, and backups. •Setting up new users\' accounts and profiles and dealing with password issues on active directory •Installation and configuration of Analog and IP base CCTV camera system •Projector and multimedia systems for meetings and conferences •Rapidly establishing a good working relationship with customers and other professionals, such as software developers •Testing and evaluating new technology •Conducting electrical safety checks on computer equipment.
Computer Lab In-charge
